Ticket could not be created due to an internal error

RT Users
1

I recently had a server crash and I am reinstalling RT from scratch, the
version that was installed was 3.6.7. I installed that version on the
new server and reimported the MySQL database, then upgraded RT to 3.8.8.
Everything seems to be working properly, I am able to login, create
and resolve tickets through the web GUI, however if I try to send an
email to the designated email address to create a ticket I receive a
bounce back email message stating “Ticket could not be created due to an
internal error.”

I do not see anything in the logs that would indicate errors. When the
server does recieve a message, this entry is created:
to=rt@rt.millbrookprinting.com, relay=local, delay=0.39,
delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command:
/opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url
http://rt.millbrookprinting.com/)

The server is running:
CentOS 5.5 (SELinux is disabled)
Postfix
MySQL
Apache

Thanks

2

Jason,

when we upgraded to 3.8.7 from 3.6.4 we noticed the Configuration settings
had some new ones and some changed format. Did you check those for email and
such?

Kenn
LBNLOn Wed, Oct 20, 2010 at 6:13 AM, Jason Brown < jason.brown@millbrookprinting.com> wrote:

I recently had a server crash and I am reinstalling RT from scratch, the
version that was installed was 3.6.7. I installed that version on the new
server and reimported the MySQL database, then upgraded RT to 3.8.8.
Everything seems to be working properly, I am able to login, create and
resolve tickets through the web GUI, however if I try to send an email to
the designated email address to create a ticket I receive a bounce back
email message stating “Ticket could not be created due to an internal
error.”

I do not see anything in the logs that would indicate errors. When the
server does recieve a message, this entry is created:
to=rt@rt.millbrookprinting.com, relay=local, delay=0.39,
delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command:
/opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url
http://rt.millbrookprinting.com/)

The server is running:
CentOS 5.5 (SELinux is disabled)
Postfix
MySQL
Apache

Thanks

3

Hello Jason,

Have you checked apache logs? We don’t know how logging is configured
in your RT instance.On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown jason.brown@millbrookprinting.com wrote:

I recently had a server crash and I am reinstalling RT from scratch, the
version that was installed was 3.6.7. I installed that version on the new
server and reimported the MySQL database, then upgraded RT to 3.8.8.
Everything seems to be working properly, I am able to login, create and
resolve tickets through the web GUI, however if I try to send an email to
the designated email address to create a ticket I receive a bounce back
email message stating “Ticket could not be created due to an internal
error.”

I do not see anything in the logs that would indicate errors. When the
server does recieve a message, this entry is created:
to=rt@rt.millbrookprinting.com, relay=local, delay=0.39,
delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command:
/opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url
http://rt.millbrookprinting.com/)

The server is running:
CentOS 5.5 (SELinux is disabled)
Postfix
MySQL
Apache

Thanks

Best regards, Ruslan.

4

Yes I have and I do not see errors in the Apache, Postfix, MySQL, or RT
logs. The only error I receive is when I try to send an email to the
appropriate email address and I get the bounce back error.

JasonOn 10/21/2010 12:15 AM, Ruslan Zakirov wrote:

Hello Jason,

Have you checked apache logs? We don’t know how logging is configured
in your RT instance.

On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown jason.brown@millbrookprinting.com wrote:

I recently had a server crash and I am reinstalling RT from scratch, the
version that was installed was 3.6.7. I installed that version on the new
server and reimported the MySQL database, then upgraded RT to 3.8.8.
Everything seems to be working properly, I am able to login, create and
resolve tickets through the web GUI, however if I try to send an email to
the designated email address to create a ticket I receive a bounce back
email message stating “Ticket could not be created due to an internal
error.”

I do not see anything in the logs that would indicate errors. When the
server does recieve a message, this entry is created:
to=rt@rt.millbrookprinting.com, relay=local, delay=0.39,
delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command:
/opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url
http://rt.millbrookprinting.com/)

The server is running:
CentOS 5.5 (SELinux is disabled)
Postfix
MySQL
Apache

Thanks