Ticket content

RT Users
1

Hi,

I feel stupid but how can I put in a model the content of a ticket.

We have one open queue, the other queues are not public, so when a ticket
is create the ��watch team ��received the ticket.

When we change the ticket from �open queue��to ��specialized queue���RT
send a message to the watchers of the specialized_queue, I would like to
put inside this message the original request from the requestor.

How can I do that ?

I’ve try

{$Ticket-> transaction}

but that’s not working, and it’s normal because the transaction is just �
change queue��

Regards

JAS
Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mar 17 mar 2015 11:59:02 CET

2

Le 17/03/2015 � 13:23:23+0100, Albert Shih a �crit

Hi,

I feel stupid but how can I put in a model the content of a ticket.

We have one open queue, the other queues are not public, so when a ticket
is create the ��watch team ��received the ticket.

When we change the ticket from �open queue��to ��specialized queue���RT
send a message to the watchers of the specialized_queue, I would like to
put inside this message the original request from the requestor.

How can I do that ?

I’ve try

{$Ticket-> transaction}

but that’s not working, and it’s normal because the transaction is just �
change queue��

Find it …

{$Ticket->Transactions->First->Content()}

thanks.

JAS
Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mar 17 mar 2015 16:47:34 CET