Ticket content not displayed / content not generated properly (RT 3.4.5)

RT Users
1

Hi,

I am facing a strange issue using RT 3.4.5 running on Debian Etch/Apache2:

A user today informed me that comments he send are not shown in the
ticket-display even though the mails were sent correctly. The ticket
would just stop with an old transaction.

What I found out after some research was that:

  1. the content of his mails are found through RT’s ticket search
    (Content contains) in the correct ticket (but not displayed).
  2. viewing the html source-code of the tickets page it seems like it was
    not generated properly (i.e. the tag is missing).
  3. every time I try to view the page an apache2-child process seems to
    crash: “[notice] child pid 12283 exit signal Segmentation fault (11)”.
  4. the user said he copied html-code to the mail he sent (I don’t know
    if that is important/part of the problem since this worked fine before)

Has anyone seen this before?

I hope the provided information is sufficient…
Thanks in advance,
Gunnar

Gunnar Gorges
Central IT Services - ZMAW
Mail: gunnar.gorges@zmaw.de
Tel.: +49 (0)40 41173 361

2

I am facing a strange issue using RT 3.4.5 running on Debian Etch/Apache2:

A user today informed me that comments he send are not shown in the
ticket-display even though the mails were sent correctly. The ticket
would just stop with an old transaction.

  1. every time I try to view the page an apache2-child process seems to
    crash: “[notice] child pid 12283 exit signal Segmentation fault (11)”.

This is probably Text::Tabs crashing Perl.

http://bugs.debian.org/400733

SIGSEGV with pos() in regexp · Issue #8692 · Perl/perl5 · GitHub

I think the available workarounds are either changing the ticket contents
or removing the Text::Quoted::extract() call in

html/Ticket/Elements/ShowTransactionAttachments

Cheers,
Niko Tyni ntyni@iki.fi

3

or removing the Text::Quoted::extract() call in
html/Ticket/Elements/ShowTransactionAttachments

I removed the call and the requests are displayed properly now.
Thanks!

Cheers,
Gunnar

Gunnar Gorges
Central IT Services - ZMAW
Mail: gunnar.gorges@zmaw.de
Tel.: +49 (0)40 41173 361