Hello,
Is there a way i can add an option into RT to Close a ticket… I do not want it to send a message or anything… just to close it. for example sometimes we have tickets that sit for ages and instead of deleting them i want to close them.
Also can I add in an option to resolve the ticket without sending out the this ticket has been resolved email?
thanks
Andy
http://clk.atdmt.com/UKM/go/msnnkmgl0010000002ukm/direct/01/