Ticket Cloning?

Howdy!

We have users who like to submit three or five actual issues in a single
ticket (no, really, we do! :wink: but we much prefer tracking one issue per
ticket. Has anyone written a “clone this ticket” widget for RT?

If not, it goes on my list of things to do. =]

Thanks!

–j
Jim Meyer, Geek At Large purp@wildbrain.com

Along these lines, is there a way to transfer a task
from one queue to another? (Sorry if the answer is
really obvious… I’m still trying to get up to speed
on the system.)

One Internet with Equal Access for All,

Will Doherty
Online Policy Group, Inc.

At 01:09 PM 5/21/2002 -0700, Jim Meyer wrote:

Along these lines, is there a way to transfer a task
from one queue to another? (Sorry if the answer is
really obvious… I’m still trying to get up to speed
on the system.)

Open the ticket, click “The Basics”, change queue, save changes.

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------

Along these lines, is there a way to transfer a task
from one queue to another? (Sorry if the answer is

Open the ticket, click “The Basics”, change queue, save changes.

A question about that - if you change the queue after creation (and the
requestor got an autoemail about it), and the requestor tries to reply to
the ticket using the original email, will RT still be able to find the
ticket? (Since you have to have a different email alias for each queue.)
Or do you need to send another email to the user notifying them of the
queue, and therefore email, change?

-shannon pedersen

Along these lines, is there a way to transfer a task
from one queue to another? (Sorry if the answer is
really obvious… I’m still trying to get up to speed
on the system.)

It is pretty obvious, and not terribly related to my question, so I’ll
answer it to keep the distraction factor down. ;]

If you click the “Basics” tab at the top of the displayed ticket, you’ll
find that one of the changable bits that’s listed is “Queue” with a
popup menu of valid queues to select from.

If you know you’ve got a particular queue and don’t see it there, double
check that the queue does exist and, if it does, check that the user
you’re logged in as can see that queue.

That should get you through.

Welcome to RT! =]

–j
Jim Meyer, Geek At Large purp@wildbrain.com

Along these lines, is there a way to transfer a task
from one queue to another? (Sorry if the answer is

Open the ticket, click “The Basics”, change queue, save changes.

A question about that - if you change the queue after creation (and the
requestor got an autoemail about it), and the requestor tries to reply to
the ticket using the original email, will RT still be able to find the
ticket? (Since you have to have a different email alias for each
queue.)

Yep. A ticket number takes priority over all.

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------

Along these lines, is there a way to transfer a task
from one queue to another? (Sorry if the answer is
really obvious… I’m still trying to get up to speed
on the system.)

Open the ticket -> Click on the Basics, at the far end there is queue name,
just select the other queue name and save changes…

-Wash

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