Along these lines, is there a way to transfer a task
from one queue to another? (Sorry if the answer is
really obvious… I’m still trying to get up to speed
on the system.)
It is pretty obvious, and not terribly related to my question, so I’ll
answer it to keep the distraction factor down. ;]
If you click the “Basics” tab at the top of the displayed ticket, you’ll
find that one of the changable bits that’s listed is “Queue” with a
popup menu of valid queues to select from.
If you know you’ve got a particular queue and don’t see it there, double
check that the queue does exist and, if it does, check that the user
you’re logged in as can see that queue.
That should get you through.
Welcome to RT! =]
Jim Meyer, Geek At Large email@example.com