Chris,
I’m not sure. When we originally put in RT, there was no approvals so we
created our own by creating a Queue used for Review and then based on CF
values automatically moved it to the correct Queue along with notifications,
etc. All history is with one ticket. Then RT came out with approvals but I
never got into it. I liked our way better. Privileges were the same and
easier to maintain.
Kenn
LBNLOn Tue, Jun 28, 2011 at 12:32 PM, Christopher Lasater CLasater@taleo.comwrote:
Hey Kenneth,****
Its not based on a CF for approval, its based on the RT approval system.
Someone creates a ticket in a Queue and an additional ticket is created for
approval and it pops up in the approval section of RT. Isn’t this the
normal process for approvals for RT?****
Chris****
From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
Sent: Tuesday, June 28, 2011 3:15 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket can be Resolved when Depending on
Rejected Approval Ticket****
Cristopher,
I’m curious. Why not just have these tickets created in a “General” or
“Review” Queue and send a notification to whoever should approve of the
ticket based on “From” or some CF value. Then when that Approver changes the
value of a CF to indicate approval, move the ticket to the appropriate
Queue? That way, all history stays with the original request ticket.
Kenn
LBNL****
On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater CLasater@taleo.com
wrote:****
Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions?
From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] On Behalf Of Christopher
Lasater
Sent: Monday, June 27, 2011 3:26 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Ticket can be Resolved when Depending on Rejected
Approval Ticket**
Hello,****
Not sure if this is normal, but I have a Queue set up so
that when a ticket is created it will automatically create another ticket
for Approval. This seems to be working well, since the original ticket is
immediately created with a Dependency for the Approval ticket. If I try to
Resolve the ticket before the approval process I get a dependency error,
which is what I expect, but if I reject the approval I can then resolve the
original ticket. Shouldn’t I get an error message at this point saying it
cannot be resolved and needs to be rejected? Or have the approval
automatically reject/close/resolve the original ticket?****
Thanks****
*Christopher Lasater
**Technology Analyst I
Taleo
**
T. 904.520.6046
E. clasater@taleo.com
*
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