Ticket attachment link not working - path not crea ted

nope its a stock apache config… I had installed rt 2.0.15 and had the same
problem so I commented out the items in httpd.conf and installed rt3 and
added the items to the config for it. I had to make and install a couple of
the perl dependancies becuase the make check failed during the
"sbin/rt-test-dependencies --install" stuff but I didnt note which ones I
had to install manually… is there a couple of the perl dependancies that I
should go double check with regard to attachments… what causes apache to
send a request to the /ticket/attachment/x/y/attachment to RT and which item
is called in its place? I’m actually getting a 403 error… the directories
are set as:

drwxr-sr-x 4 root bin 4096 Mar 24 08:38 Ticket
and in the Ticket dir…
drwxrwxrwx 3 root bin 4096 Mar 27 17:29 Attachment

I chmod’d the Atachment dir to 777 to see if that would help… I’m running
apache as nobody, nobody. I poked around the database and it appears that
the attachments made it in there… any ideas or suggestions?

Thanks,
Chris.From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Saturday, March 29, 2003 3:27 PM
To: Sebastian Flothow
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] ticket attachment link not working - path not
created

Let me guess. you’re using a FileMatch directive in your httpd.conf.
Which means that apache doesn’t know to hand off that request to RT.

Can you send rt-users the relevant bits of your httpd.conf?On Mon, Mar 31, 2003 at 09:23:25AM -0800, Ward, Chris wrote:

nope its a stock apache config… I had installed rt 2.0.15 and had the same
problem so I commented out the items in httpd.conf and installed rt3 and
added the items to the config for it. I had to make and install a couple of
the perl dependancies becuase the make check failed during the
"sbin/rt-test-dependencies --install" stuff but I didnt note which ones I
had to install manually… is there a couple of the perl dependancies that I
should go double check with regard to attachments… what causes apache to
send a request to the /ticket/attachment/x/y/attachment to RT and which item
is called in its place? I’m actually getting a 403 error… the directories
are set as:

drwxr-sr-x 4 root bin 4096 Mar 24 08:38 Ticket
and in the Ticket dir…
drwxrwxrwx 3 root bin 4096 Mar 27 17:29 Attachment

I chmod’d the Atachment dir to 777 to see if that would help… I’m running
apache as nobody, nobody. I poked around the database and it appears that
the attachments made it in there… any ideas or suggestions?

Thanks,
Chris.

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Saturday, March 29, 2003 3:27 PM
To: Sebastian Flothow
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] ticket attachment link not working - path not
created

Let me guess. you’re using a FileMatch directive in your httpd.conf.
Which means that apache doesn’t know to hand off that request to RT.

On Sat, Mar 29, 2003 at 08:43:48PM +0100, Sebastian Flothow wrote:

For example I see I should have a
rt.site.com/Ticket/Attachemnt/9/27/filename.txt file per the link in the
ticket but when I click on the link I get a forbidden error…

Probably something strange in your Apache config, have a look at access
permissions. Is your RT instance a VHost inheriting something from the
global config?

I get the feeling that it should
be saving the attachment in the database so I’m not sure why I’m
getting a
hard file system path in the first place…

Yes, attachments are stored in the DB, so you should check directly in
the DB whether they get stored.
The attachment URLs are just made up to look like there was an actual
file, so that browsers will suggest the original file name when
saving/downloading.

Sebastian


Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


http://www.bestpractical.com/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Heya,

NameVirtualHost 192.168.1.138

<VirtualHost 192.168.1.138>
DocumentRoot /usr/local/apache/htdocs

<VirtualHost 192.168.1.138>
ServerName tickets.mydom.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

<Location />
    SetHandler perl-script
    PerlHandler RT::Mason
</Location>

From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Monday, March 31, 2003 11:51 AM
To: Ward, Chris
Cc: Sebastian Flothow; rt-users@lists.fsck.com
Subject: Re: [rt-users] ticket attachment link not working - path not
crea ted

Can you send rt-users the relevant bits of your httpd.conf?

nope its a stock apache config… I had installed rt 2.0.15 and had the
same
problem so I commented out the items in httpd.conf and installed rt3 and
added the items to the config for it. I had to make and install a couple
of
the perl dependancies becuase the make check failed during the
"sbin/rt-test-dependencies --install" stuff but I didnt note which ones I
had to install manually… is there a couple of the perl dependancies that
I
should go double check with regard to attachments… what causes apache to
send a request to the /ticket/attachment/x/y/attachment to RT and which
item
is called in its place? I’m actually getting a 403 error… the directories
are set as:

drwxr-sr-x 4 root bin 4096 Mar 24 08:38 Ticket
and in the Ticket dir…
drwxrwxrwx 3 root bin 4096 Mar 27 17:29 Attachment

I chmod’d the Atachment dir to 777 to see if that would help… I’m running
apache as nobody, nobody. I poked around the database and it appears that
the attachments made it in there… any ideas or suggestions?

Thanks,
Chris.

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Saturday, March 29, 2003 3:27 PM
To: Sebastian Flothow
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] ticket attachment link not working - path not
created

Let me guess. you’re using a FileMatch directive in your httpd.conf.
Which means that apache doesn’t know to hand off that request to RT.

For example I see I should have a
rt.site.com/Ticket/Attachemnt/9/27/filename.txt file per the link in
the

ticket but when I click on the link I get a forbidden error…

Probably something strange in your Apache config, have a look at access
permissions. Is your RT instance a VHost inheriting something from the
global config?

I get the feeling that it should
be saving the attachment in the database so I’m not sure why I’m
getting a
hard file system path in the first place…

Yes, attachments are stored in the DB, so you should check directly in
the DB whether they get stored.
The attachment URLs are just made up to look like there was an actual
file, so that browsers will suggest the original file name when
saving/downloading.

Sebastian


Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


http://www.bestpractical.com/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.