Ticekt reply format

Dear all,

Is it possible to change the reply format?

Yes, Admin->Global->Templates. Then you can customize the “correspond” email template that your reply scrip uses!

Thanks for your reply.

I means the format in reply box (CKEditor).

How do you want to change it? The editor is ckeditor4, you can edit the config on the server!

User → Settings → Preferences and in option “WYSIWYG message composer” choose amongst Yes / No / Use default

Change like Outlook, each reply email is separated by part, not an indented (quote) block.