Hi all,
It seems that RT has some bugs when replay a ticket from thunderbird
with quoted lines.
Let me show you an example.
When I replay a ticket from thunderbird, the original messages are
quoted like this:
Reply test 2Felix Zhu via RT wrote:
*** MESSAGE INTERCEPTED BY MISSION CONTROL ***
IT TASK #687 / RT / No Transaction Content
Replay test 1
==================================================
You can also view this reply online at:
http://website/Ticket/Display.html?id=687
But the content adds to RT is like this:
Reply test 2
Felix Zhu via RT wrote: *** MESSAGE INTERCEPTED BY MISSION CONTROL ***
IT TASK #687 / RT / No Transaction Content
================================================== Replay test 1
================================================== You can also view
this reply online at: http://website/Ticket/Display.html?id=687
Notice that all the line breaks are missing, and all quotes are in one
line! Then “This transaction appears to have no content” will apear in
message body when I reply/comment this correspondence.
I just upgraded RT from 3.2.1 to 3.4.2, both have same problem.
Regards,
Felix