Threading In Tickets

RT Users
1

When someone replies to an email, the original sender’s response is
included with it and winds up in the ticket

Here’s an example,

will it be possible for ports to support a bug tracking

system? I have a lot of my linux friends that are starting
to move more and more of their commercial bug tracking systems
to Request Tracker:

Request Tracker... So much more than a help desk — Best Practical Solutions

All of them are swearing by it and I’m hoping ports will adopt
it…main
reason is that I’m trying to open a company in the next 6 months
and plan to
use it…on FreeBSD of course.

That’ll only happen if there is a way to migrate the GNATS
database to RT. If that’s possible for a given bug tracking
system, then FreeBSD will most likely consider it seriously.
Otherwise, it’s too much trouble to bother.

No no, what he is asking for is a port of Request Tracker in the
FreeBSD ports collection.

Is there a way to parse the email such that only the new content that
someone added to the email gets recorded as a transaction in RT?

Thannks for your help!

2

Vik Bhatia wrote:

Is there a way to parse the email such that only the new content that
someone added to the email gets recorded as a transaction in RT?

That could be really ugly if someone intersperses their reply
with quoted text. Having said that, this would be best done
outside of RT using some kind of filter invoked between your
MTA and rt-mailgate.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances