When commenting on or adding correspondence to a ticket via the web UI
the To: recipient is listed as “AdminCc of companyname Ticket #xxxx”.
When doing the same via email and Reply All, one of the recipients is
listed as “AdminCc of companyname Ticket #xxxx”. This, of course, isn’t
a valid email address so results in a bounced message from our email
server on that particular “address”. The other email address, be it the
comment or correspondence address makes it through though (as expected).
I’ve never seen this behaviour before I started administering the RT
system here at my new job. It never came up at my last job. Anyone
know what would be causing this?
RT v3.6.8 on openSuSE 10.3.
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