We have RT 3.4.4 running with appr. 25 users. Most of them struggle with
whom a message will be sent to using the RT transaction page.
Although RT clearly lists who will receive the message (below the message
field), I would like to add an additional page before a message will be
sent.
This page should display a small recap of the people who actually will
receive the message, together with something like a Confirm and a Cancel
button.
Is there anyone who has such functionality? Or does someone have a good idea
how to implement this in RT? Or are others using a different "solution"
maybe?
Best Regards,
Werner van den Berg
Werner van den Berg tel: +31 33 4613363
Support Administrator fax: +31 33 4613640
At Friday 3/24/2006 09:38 AM, Werner van den Berg wrote:
We have RT 3.4.4 running with appr. 25 users. Most of them struggle with
whom a message will be sent to using the RT transaction page.
Although RT clearly lists who will receive the message (below the message
field), I would like to add an additional page before a message will be
sent.
This page should display a small recap of the people who actually will
receive the message, together with something like a Confirm and a Cancel
button.
Is there anyone who has such functionality? Or does someone have a good idea
how to implement this in RT? Or are others using a different “solution”
maybe?
Best Regards,
Werner van den Berg
Hello Werner,
We have a mason component called ShowAutoRecipients that will list
the mail recipients in a format similar to a mail client (To, Cc, and
Bcc sections). I’ve attached the code. There’s a call to a
GetAttribute method that’s part of another mod we made, so you’ll
need to remove that if you use this code.
Steve
ShowAutoRecipients (3.63 KB)
We have a mason component called ShowAutoRecipients that will list
the mail recipients in a format similar to a mail client (To, Cc, and
Bcc sections). I’ve attached the code. There’s a call to a
GetAttribute method that’s part of another mod we made, so you’ll
need to remove that if you use this code.
Very nice.
I don’t recall seeing anything on “how to use or add custom mason
components”
Is the idea that you add save the file in rt3/path/to/local and then
edit the template that is used for the Update ticket page and include a
couple lines that call the mason component and then restart and it will
show up on the page?
Do you mid if I create a wiki page with the information/code?
duncan
At Tuesday 3/28/2006 10:41 AM, Duncan Shannon wrote:
Very nice.
I don’t recall seeing anything on “how to use or add custom mason
components”
Is the idea that you add save the file in rt3/path/to/local and then
edit the template that is used for the Update ticket page and include a
couple lines that call the mason component and then restart and it will
show up on the page?
Yes, we put this in local/html/Ticket/Elements. Whichever page you
want to include this on would then have a call to the component
(passing a ticket object as an argument).
Do you mid if I create a wiki page with the information/code?
Be my guest!
Note that this component does not tell you why a recipient appears,
so there’s not quite as much info as the standard RT ‘this message
will be sent to’ section. We kicked around the idea of providing a
link to a page explaining what scrips were used in determining the
recipients, so that people could go there if they wanted to, but we
haven’t got round to that yet.
Thanks,
Steve
If you would like to be mason master go to www.masonhq.com
RichardOn 3/28/06, Stephen Turner < sturner@mit.edu> wrote:
At Tuesday 3/28/2006 10:41 AM, Duncan Shannon wrote:
Very nice.
I don’t recall seeing anything on “how to use or add custom mason
components”
Is the idea that you add save the file in rt3/path/to/local and then
edit the template that is used for the Update ticket page and include a
couple lines that call the mason component and then restart and it will
show up on the page?
Yes, we put this in local/html/Ticket/Elements. Whichever page you
want to include this on would then have a call to the component
(passing a ticket object as an argument).
Do you mid if I create a wiki page with the information/code?
Be my guest!
Note that this component does not tell you why a recipient appears,
so there’s not quite as much info as the standard RT ‘this message
will be sent to’ section. We kicked around the idea of providing a
link to a page explaining what scrips were used in determining the
recipients, so that people could go there if they wanted to, but we
haven’t got round to that yet.
Thanks,
Steve
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