This is my first attempt to install RT on Ubuntu 8.10 desktop with fastcgi and nginx 0.6.32

RT Users
1

Here are the steps I’ve taken:

STEP 1 RT configure script:

./configure --prefix=/usr/local/rt
–enable-graphviz
–enable-gd
–with-web-handler=fastcgi
–with-db-type=Pg
–with-db-host=localhost
–with-db-port=5432
–with-db-rt-host=localhost
–with-db-dba=postgres
–with-db-database=rt
–with-db-rt-user=ldc
–with-db-rt-pass=ldc4ever
–with-web-user=daemon
–with-web-group=daemon
–with-rt-group=daemon

  • Note nginx runs as user daemon, group daemon

STEP 2 ran:

make testdeps (ran without issues)
make intitialize-database (ran without issues)

  • Note at this point I assume rt is installed correctly

STEP 3 /etc/init.d/rt script:

#!/bin/sh

RTPATH=/usr/local/rt
RTUSER=daemon
FCGI_SOCKET_PATH=$RTPATH/var/session_data

case $1 in
start)
echo -n “Starting RT: mason_handler.fcgi”
cd $RTPATH
export FCGI_SOCKET_PATH
su $RTUSER -c perl bin/mason_handler.fcgi &
echo
;;

stop)
    echo -n "Stopping RT: "
    PIDS=`ps axww | awk '/[m]ason_handler.fcgi/ { print $1}'`
    if [ -n "$PIDS" ]
    then
        echo -n kill -TERM $PIDS
        kill $PIDS
        echo
    else
        echo RT not running
    fi
    ;;

restart|force-reload)
    $0 stop
    $0 start
    ;;

*)
    echo "Usage: /etc/init.d/rt { stop | start | restart }"
    exit 1
    ;;

esac

  • Note this deviates slightly from the recommendations at
    FastCGIConfiguration - Request Tracker Wiki which suggested
    FCGI_SOCKET_PATH=$RTPATH/var/appSocket. There was no appSocket
    subdirectory so I used session_data instead. I also ran:

chown -R daemon:daemon /usr/local/rt/var/log
chown -R daemon:daemon /usr/local/rt/var/session_data
chmod -R 775 /usr/local/rt/var/log
chmod -R 775 /usr/local/rt/var/session_data

STEP 4 Ran the /etc/init.d/rt script

/etc/init.d/rt start → Starting RT: mason_handler.fcgi
/etc/init.d/rt stop → Stopping RT: RT not running

This is where I’m stuck - I can’t seem to get the mason_handler to run
and I don’t see any output in the /usr/local/rt/var/log directory.

I would really appreciate any insights on what I can do to move past
this point to get RT up and running. Thanks.

2

out of curiousity, is your webserver running as a user with permissions to
access the data in /opt/rt3/ ?On Tue, 11 Nov 2008, Jim Neundorf wrote:

Date: Tue, 11 Nov 2008 07:08:00 -0500
From: Jim Neundorf jneundorf@wwsys.net
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] This is my first attempt to install RT on Ubuntu 8.10
desktop with fastcgi and nginx 0.6.32.

Here are the steps I’ve taken:

STEP 1 RT configure script:

./configure --prefix=/usr/local/rt
–enable-graphviz
–enable-gd
–with-web-handler=fastcgi
–with-db-type=Pg
–with-db-host=localhost
–with-db-port=5432
–with-db-rt-host=localhost
–with-db-dba=postgres
–with-db-database=rt
–with-db-rt-user=ldc
–with-db-rt-pass=ldc4ever
–with-web-user=daemon
–with-web-group=daemon
–with-rt-group=daemon

  • Note nginx runs as user daemon, group daemon

STEP 2 ran:

make testdeps (ran without issues)
make intitialize-database (ran without issues)

  • Note at this point I assume rt is installed correctly

STEP 3 /etc/init.d/rt script:

#!/bin/sh

RTPATH=/usr/local/rt
RTUSER=daemon
FCGI_SOCKET_PATH=$RTPATH/var/session_data

case $1 in
start)
echo -n “Starting RT: mason_handler.fcgi”
cd $RTPATH
export FCGI_SOCKET_PATH
su $RTUSER -c perl bin/mason_handler.fcgi &
echo
;;

stop)
echo -n "Stopping RT: "
PIDS=ps axww | awk '/[m]ason_handler.fcgi/ { print $1}'
if [ -n “$PIDS” ]
then
echo -n kill -TERM $PIDS
kill $PIDS
echo
else
echo RT not running
fi
;;

restart|force-reload)
$0 stop
$0 start
;;

*)
echo “Usage: /etc/init.d/rt { stop | start | restart }”
exit 1
;;
esac

  • Note this deviates slightly from the recommendations at
    FastCGIConfiguration - Request Tracker Wiki which suggested
    FCGI_SOCKET_PATH=$RTPATH/var/appSocket. There was no appSocket
    subdirectory so I used session_data instead. I also ran:

chown -R daemon:daemon /usr/local/rt/var/log
chown -R daemon:daemon /usr/local/rt/var/session_data
chmod -R 775 /usr/local/rt/var/log
chmod -R 775 /usr/local/rt/var/session_data

STEP 4 Ran the /etc/init.d/rt script

/etc/init.d/rt start → Starting RT: mason_handler.fcgi
/etc/init.d/rt stop → Stopping RT: RT not running

This is where I’m stuck - I can’t seem to get the mason_handler to run
and I don’t see any output in the /usr/local/rt/var/log directory.

I would really appreciate any insights on what I can do to move past
this point to get RT up and running. Thanks.

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