"This is a brand new ticket" test in Scrip custom condition

RT Users
1

Probably an easy answer to this one.

I have a custom condition for a scrip which deals with a
custom field. The condition and the rest of the code all works
great, except when the submitted ticket is brand new
(New ticket in --> queuename).

I would like to add to my custom condition logic to ensure
that this case is also addressed.

How does one query for “is this transaction creating a new
ticket?”

2

[ Answering self ]

 # custom condition
 if ($self->TransactionObj->Type eq "Create") {
     return 1;
 }

 # other custom condition code here...On 5/10/2010 2:43 PM, Jeff Blaine wrote:

Probably an easy answer to this one.

I have a custom condition for a scrip which deals with a
custom field. The condition and the rest of the code all works
great, except when the submitted ticket is brand new
(New ticket in → queuename).

I would like to add to my custom condition logic to ensure
that this case is also addressed.

How does one query for “is this transaction creating a new
ticket?”

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com