There has been an error:

RT Users
1

Hello all,

I am new to RT. I have just installed it and the web interface works.
I have pbs with the email interface. Any request I send is replied
by two e-mails, and I cannot see any changes via the web interface:
No workflow nor any new tickets.

The first email says:

 Thank you for taking some action:

       (.... with help info when the request is "%RT HELP" ...)

The other email says :

 There has been an error:
 There has been an error with your request:

 Your message is reproduced below:

Do you have any idea ?

Thanks in advance,
Rhazak.

2

Hello,

I had same experience on error message with 1.0.4. After upgraded, this disappeared.

As for mailgate interface, you may confirm what you made mail aliases
and check with the description of ./rt-mailgate --help on the usage of
each action via mailgate interface.

Regards,
KazuOn Thu, 07 Dec 2000 16:58:46 +0100 Rhazak LOUTOU rlo@summithq.fr wrote:

Hello all,

I am new to RT. I have just installed it and the web interface works.
I have pbs with the email interface. Any request I send is replied
by two e-mails, and I cannot see any changes via the web interface:
No workflow nor any new tickets.

The first email says:

 Thank you for taking some action:

       (.... with help info when the request is "%RT HELP" ...)

The other email says :

 There has been an error:
 There has been an error with your request:

 Your message is reproduced below:

Do you have any idea ?

Thanks in advance,
Rhazak.

3

Thanks for your help,

The pb was solved by using the “Extended Syntax”;
The “Traditional syntax” still returns me that error,
I’ll check for an up grade.

:slight_smile:

Kazu Kimura wrote: