The owner tab pulldown

RT Users
1

Hello listmates,

I have just encountered a strange situation. Apparently, as I am trying to
assign a ticket, some users do show up in the “Owner” pulldown and others
do not. Thus far, I have failed to see what the selection criteria is there.

Any help with this will be greatly appreciated.

Cheers,

Boris.

2

Do the users who do not show up have the proper permissions to be
assigned the ticket?On Mon, Nov 24, 2014 at 3:13 PM, Boris Epstein borepstein@gmail.com wrote:

Hello listmates,

I have just encountered a strange situation. Apparently, as I am trying to
assign a ticket, some users do show up in the “Owner” pulldown and others do
not. Thus far, I have failed to see what the selection criteria is there.

Any help with this will be greatly appreciated.

Cheers,

Boris.

3

I’m aware of the permissions, that is why I was asking Boris who is not
seeing particular users on the drop down to assign the ticket to if they
had the proper permissions to be an actual owner of the ticket. ;)On Nov 27, 2014 12:05 PM, “Kenneth Crocker” kenn.crocker@gmail.com wrote:

Drew,

There are many permissions they need in order to work on a ticket,
ownership is one of them.

I have an ebook out that explains a lot about permissions. It is titled
“RT for Beginners - A Topical Guide”. It is only $9.99 at Amazon or Barnes.
I’ve attached a TOC.

Kenn

On Thu, Nov 27, 2014 at 7:38 AM, Drew drew.bentley@gmail.com wrote:

Do the users who do not show up have the proper permissions to be
assigned the ticket?

On Mon, Nov 24, 2014 at 3:13 PM, Boris Epstein borepstein@gmail.com wrote:

Hello listmates,

I have just encountered a strange situation. Apparently, as I am trying
to
assign a ticket, some users do show up in the “Owner” pulldown and
others do
not. Thus far, I have failed to see what the selection criteria is
there.

Any help with this will be greatly appreciated.

Cheers,

Boris.

4

Drew, Keneth, et al: thanks for responding!

I guess the gap in my knowledge is that I don’t know what permission (or
combination of permissions) determines whether or not a user is allowed to
take on a given ticket. Let me look into this aspect of it.

Cheers,

Boris.On Thu, Nov 27, 2014 at 3:09 PM, Drew drew.bentley@gmail.com wrote:

I’m aware of the permissions, that is why I was asking Boris who is not
seeing particular users on the drop down to assign the ticket to if they
had the proper permissions to be an actual owner of the ticket. :wink:
On Nov 27, 2014 12:05 PM, “Kenneth Crocker” kenn.crocker@gmail.com wrote:

Drew,

There are many permissions they need in order to work on a ticket,
ownership is one of them.

I have an ebook out that explains a lot about permissions. It is titled
“RT for Beginners - A Topical Guide”. It is only $9.99 at Amazon or Barnes.
I’ve attached a TOC.

Kenn

On Thu, Nov 27, 2014 at 7:38 AM, Drew drew.bentley@gmail.com wrote:

Do the users who do not show up have the proper permissions to be
assigned the ticket?

On Mon, Nov 24, 2014 at 3:13 PM, Boris Epstein borepstein@gmail.com wrote:

Hello listmates,

I have just encountered a strange situation. Apparently, as I am
trying to
assign a ticket, some users do show up in the “Owner” pulldown and
others do
not. Thus far, I have failed to see what the selection criteria is
there.

Any help with this will be greatly appreciated.

Cheers,

Boris.