The new user access

RT Users
1

I have a doubt. I need to restrict the an user’s access. I make the
following steps

1 - I create the new user;
2 - I enable the option “Leave this user it to receive access rights”

When access RT with this new user, the system liberates all the
permissions to this new one
user. When I restrict some permissions of this new user, the alterations
don’t take any effect. Because that happens?

Thank you, if somebody can help me

2

You’ve given more permissive rights to a group this user belongs to,
either globally or in a queue. If you haven’t specified a group for this
new user, look at “Everyone” and “Privileged Users”.

Rodrigo Blanco wrote: