Thanks for the suggestion. I’ll give this a shot, but I’m a little wary of
the consequences it might bring. This registry setting allows incoming
internet mail to bypass the MTA. As most (if not all) exchange server virus
scanning agents scan at the MTA and not really at the IMC, this could cause
your anti-virus software to be useless when it comes to real time internet
I can see how this may solve my From: problem, but perhaps at too great a
cost. I’ll do a bit of research and testing to see how my virus scanning
theory pans out.
Thanks for the idea. This registry setting hadn’t crossed my mind.
James.From: Neil Bingham [mailto:firstname.lastname@example.org]
Sent: Tuesday, September 10, 2002 6:40 AM
Subject: RE: [rt-users] The Exchange Server <-> RT relationship.
Von: James Satterfield [mailto:JSatterfield@ciphergen.com]
Bereitgestellt: Montag, 9. September 2002 23:08
I’m sure I’m not the only one…
My primary email server here is Exchange 5.5. My rt machine lives at
rt.ciphergen.com. So I’ve setup “Custom Recipients” on my exchange
server for all my queues. This causes all internal mail sent to say
ITSUPPORT to be redirected to email@example.com. Outlook
takes a look at the From: header and sees the email address of
firstname.lastname@example.org. Outlook being such a smart mail client
checks the Global Address List and finds this address associated with
my ITSUPPORT custom recipient. So it then displays From: ITSUPPORT
From: Joe via RT.
You could try to hide your custom recipient in the exchange address
book. Just a guess,
We had exactly the same problem, but it was provoked differently. All
worked happily for us for some time until our IT Dept upgraded our Trend
Scan Mail virus scanner and then our ‘via RT’ FROM stuff stopped working,
and it all came from the “real” from address.
After much prodding Trend produced the following registry key change which
their software upgrade apparently reset:
HKEY_LOCAL_MACHINE\system\Current Control Set\Services
Reroute ViaStore key altered from 1 to 0
This may not work for you, but you could try it. Reboot required.
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