Textarea custom field does one update for each line in content

When a user saves the Custom Field data there is one update for each line of their submitted content, and the result is that the final value is the user’s last line of input, only.

It was working fine last week. The only changes I’ve made are related to permissions.

All permissions are handled at the Global->Groups level. AdminCC has the following CF-related permissions: AdminCustomField, AssignCustomFields, ModifyCustomField, SeeCustomField

When I add myself to the group which gives me Super User powers, saving the multiline custom fields (we have 3 of them) works again.

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

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We also have this problem.

Our users have the SeeCustomField right globally and the
ModifyCustomField right per group.

If the users have the SuperUser right, there is no problem.

RT 3.8.6

-ChrisAm 05.11.2010 16:40, schrieb Josh Narins:

When a user saves the Custom Field data there is one update for each
line of their submitted content, and the result is that the final value
is the user’s last line of input, only.

It was working fine last week. The only changes I’ve made are related to
permissions.

All permissions are handled at the Global->Groups level. AdminCC has the
following CF-related permissions: AdminCustomField, AssignCustomFields,
ModifyCustomField, SeeCustomField

When I add myself to the group which gives me Super User powers, saving
the multiline custom fields (we have 3 of them) works again.

I neglected to mention I’m running RT 3.8.8 on RHEL5 and with perl 5.12

Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins@seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com

SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.----- Original Message -----From: Christian Loos [mailto:cloos@netcologne.de]
Sent: Monday, November 08, 2010 04:24 AM
To: Josh Narins
Cc: RT Users rt-users@lists.bestpractical.com
Subject: Re: Textarea custom field does one update for each line in content

We also have this problem.

Our users have the SeeCustomField right globally and the
ModifyCustomField right per group.

If the users have the SuperUser right, there is no problem.

RT 3.8.6

-Chris