I didn’t get any response when I asked this a while ago so I’ll
try again in case I didn’t explain the problem well.
When someone sends email from outlook that includes html to my RT3
installation, it adds its own chunk of content including the
ticket URL to the text portion and sends it off to the admincc watchers
keeping the html as a separate attachment. When I view this in
evolution, I see it the way I like: the text part is shown first
and the ticket link is clickable. Then the html portion is shown
inline below. When I view it in Outlook, it only shows the
html portion which is unmodified and doesn’t include the ticket
link, and the text portion is an attachment. Opening the text
attachment starts notepad as the viewer so even though you can
see the url you can’t click it.
So: is there a way to make RT3 either add the link to the html
portion as well as the text, or delete the html portion in the
forwarded email so Outlook will show the text part and allow
clicking the ticket url to go directly to it?