Text Template for Tickets

Hello everybody

I would like to use a Text Template for a an specific Ticket mask with some
fields like why or how some Layout adjustments etc…

But i dont’t want to use Custom Fields

Any chance to realise this ?

best regards john

View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31058514.html

john s. wrote:

Hello everybody

I would like to use a Text Template for a an specific Ticket mask with
fields like some, or how, how much does it cost and some specific Layout
adjustments etc…

But i dont’t want to use Custom Fields.

Any chance to realise this ?

best regards john

View this message in context: http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html

Someone know out there what my intentions are?
:slight_smile:

If not i describe in an other way

I need an template like a html or word dokument for ticket creation

is there any proper solutions for this task ?

john s. wrote:

john s. wrote:

Hello everybody

I would like to use a Text Template for a an specific Ticket mask with
fields like some, or how, how much does it cost and some specific Layout
adjustments etc…

But i dont’t want to use Custom Fields.

Any chance to realise this ?

best regards john


View this message in context:
http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html

Someone know out there what my intentions are?
:slight_smile:

If not i describe in an other way

I need an template like a html or word dokument for ticket creation

is there any proper solutions for this task ?

Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
write an external form and mail tickets into RT

Morning Kevin

Almost … i think

cause we don’t want to use any e-mail aupport with rt for serveral reasons

i need a solution without e-mail

maybe there is a way to send them to localhost or sth. this will fit …

RTx-FormTools

Sounds interesting whats this?

best regards sykerjoe

Kevin Falcone-2 wrote:

Someone know out there what my intentions are?
:slight_smile:

If not i describe in an other way

I need an template like a html or word dokument for ticket creation

is there any proper solutions for this task ?

Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
write an external form and mail tickets into RT

john s. wrote:

john s. wrote:

Hello everybody

I would like to use a Text Template for a an specific Ticket mask with
fields like some, or how, how much does it cost and some specific
Layout

adjustments etc…

But i dont’t want to use Custom Fields.

Any chance to realise this ?

best regards john


View this message in context:

http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html

Sent from the Request Tracker - User mailing list archive at
Nabble.com.


View this message in context:
http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31123311.html

john s. wrote:

Morning Kevin

Almost … i think

cause we don’t want to use any e-mail aupport with rt for serveral reasons

i need a solution without e-mail

maybe there is a way to send them to localhost or sth. this will fit …

RTx-FormTools

Sounds interesting whats this?

I cant find anything

best regards sykerjoe

Kevin Falcone-2 wrote:

Someone know out there what my intentions are?
:slight_smile:

If not i describe in an other way

I need an template like a html or word dokument for ticket creation

is there any proper solutions for this task ?

Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
write an external form and mail tickets into RT

john s. wrote:

john s. wrote:

Hello everybody

I would like to use a Text Template for a an specific Ticket mask
with

fields like some, or how, how much does it cost and some specific
Layout

adjustments etc…

But i dont’t want to use Custom Fields.

Any chance to realise this ?

best regards john


View this message in context:

http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html

Sent from the Request Tracker - User mailing list archive at
Nabble.com.


View this message in context:
http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31124572.html

john s. wrote:

Morning Kevin

Almost … i think

cause we don’t want to use any e-mail aupport with rt for serveral reasons

i need a solution without e-mail

maybe there is a way to send them to localhost or sth. this will fit …

RTx-FormTools

Sounds interesting whats this?

I cant find anything

best regards sykerjoe

Please stop requoting and resending your emails with no new
information.

It isn’t clear why you don’t want to use inbound email
, but you could certainly use the perl or rest api.

You can find FormTools on our github account

-kevin

@KevinFalcone

Okay … sorry for resend the e-mails …

It isn’t clear why you don’t want to use inbound email

We have an external E-Mail Provider … in future we want to use an exchange
Server … but for now we havent any ressources for that… so i need a local
email solution …

but you could certainly use the perl or rest api.
You can find FormTools on our github account

My programming knowledge is very well, so it isn’t easy for me to adapt an
extension for a function …

But I would try to mastery this …

so can anybody give some hints or tips?

I don’t know how to tackle it.

best regards john

View this message in context: http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31141757.html