Text / Picture Attachment Issue

A user of our RT installation asked me this, and I was unable to find a
solution neither in the wiki nor the RT book:

He gets tickets (by email) with large textfile attachments which are
included in the ticket text automatically. This makes it difficult to
read the ticket history The same problem occurs with large .jpg’s. How
could I make attachments always display as a link in the ticket history?

TIA, Florian

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Okay, I kind of solved this myself by setting $MaxInlineBody to 0, which
makes all ASCII- attachments to be displayed as links. But pictures
still appear inline.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Florian
Hochstrasser
Sent: Donnerstag, 20. Oktober 2005 15:57
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Text / Picture Attachment Issue

A user of our RT installation asked me this, and I was unable to find a
solution neither in the wiki nor the RT book:

He gets tickets (by email) with large textfile attachments which are
included in the ticket text automatically. This makes it difficult to
read the ticket history The same problem occurs with large .jpg’s. How
could I make attachments always display as a link in the ticket history?

TIA, Florian

This message may contain legally privileged or confidential
information and is therefore addressed to the named persons only.
The recipient should inform the sender and delete this message,
if he/she is not named as addressee.
The sender disclaims any and all liability for the integrity
and punctuality of this message.
The sender has activated an automatic virus scanning by
Messagelabs, but does not guarantee the virus free
transmission of this message.

This message has been checked for all known viruses by Messagelabs.

This message may contain legally privileged or confidential
information and is therefore addressed to the named persons only.
The recipient should inform the sender and delete this message,
if he/she is not named as addressee.
The sender disclaims any and all liability for the integrity
and punctuality of this message.
The sender has activated an automatic virus scanning by
Messagelabs, but does not guarantee the virus free
transmission of this message.