Hello,
An awful lot of the messages we receive are generated by Outlook and
Entourage users. The kind of HTML these applications output is well known,
and the very fact that after being parsed I actually see anything as
"text/plain" is good enough. A much needed improvement would be for RT to
remove extraneous blank lines and force wrapping at the window width
specified in my preferences dialog. Right now, after 10-15 message
exchanges, with the requestor quoting everything on reply, I get
- Tens if not hundreds of
and
with the text wrapped at 72 chars,
no matter how many > > > characters precede it. That is an > and a space
for every reply, which after 10 replies leave room for only 52 characters on
a line
or - Long lines that don’t wrap, either displayed as
or with every space
turned into making the text painful to read
Any hints on where I should look to change the HTML->text conversion
routines?
Thank you