Text box text forced to bottom?

When users click Reply and then start to type their response in the
text box, the text gets forced to the bottom of the box.

Is there a setting I missed to permit typing to go at the top of the
box if that’s where the cursor is?

It also jumps to a wide line spacing but we can live with that.

Carolyn

Hi,

Is there something simple I can set that permits

  1. Text entered in a Reply or Comment to be inserted at the top of the
    text box (above any quoted text)?

  2. RTFM articles inserted at the top of the text box, again to be
    above any quoted text?

Is there a simple config option in RT I’m missing? Something I can
set in RT_SiteConfig.om?

Please help! Users don’t like the current set up where the cursor is
forced to the bottom of the text box. I went through RT_Config.pm and
didn’t see a flag for ‘insert at top’ or ‘insert at bottom’…

CarolynOn Dec 5, 2008, at 11:23 AM, Carolyn Fairman wrote:

When users click Reply and then start to type their response in the
text box, the text gets forced to the bottom of the box.

Is there a setting I missed to permit typing to go at the top of the
box if that’s where the cursor is?

It also jumps to a wide line spacing but we can live with that.

Carolyn


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The way we did this in 3.6 (though, ironically, I don’t really like
top-posting…) was to create a

local/html/Elements/MessageBox

that differed from the original via the following patch. (I believe
this took care of the cursor too, if it doesn’t, let me know and I’ll
look up how we did that.)

Best,
Travis

— share/html/Elements/MessageBox 2006-06-19 15:44:04.000000000 -0700
+++ local/html/Elements/MessageBox 2007-07-27 17:29:55.000000000 -0700
@@ -43,8 +43,7 @@
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
-<& /Elements/Callback, %ARGS &><% $Default %><%$message%><%$IncludeSignature ? $signature : ‘’%>
-<%INIT>
+<& /Elements/Callback, %ARGS &><%$Default %><%$IncludeSignature ? $signature : ‘’%><%$message%> <%INIT>

my $message = ‘’;

@@ -56,7 +55,7 @@

my $signature = ‘’;
if ($IncludeSignature && $session{‘CurrentUser’}->UserObj->Signature) {

  •   $signature = "-- \n".$session{'CurrentUser'}->UserObj->Signature;
    
  •   $signature = "-- \n".$session{'CurrentUser'}->UserObj->Signature."\n\n";
    

}

</%INIT>On Wed, 2008-12-17 at 13:57 -0800, Carolyn Fairman wrote:

Hi,

Is there something simple I can set that permits

  1. Text entered in a Reply or Comment to be inserted at the top of the
    text box (above any quoted text)?

  2. RTFM articles inserted at the top of the text box, again to be
    above any quoted text?

Is there a simple config option in RT I’m missing? Something I can
set in RT_SiteConfig.om?

Please help! Users don’t like the current set up where the cursor is
forced to the bottom of the text box. I went through RT_Config.pm and
didn’t see a flag for ‘insert at top’ or ‘insert at bottom’…

Carolyn

On Dec 5, 2008, at 11:23 AM, Carolyn Fairman wrote:

When users click Reply and then start to type their response in the
text box, the text gets forced to the bottom of the box.

Is there a setting I missed to permit typing to go at the top of the
box if that’s where the cursor is?

It also jumps to a wide line spacing but we can live with that.

Carolyn


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Thanks! This works to move the signature to the top of the box, which
is good. I added an extra \n\n to the top of the signature so people
see they have space to write.

However when I hit return after typing ‘Hi,’ to start the email, the
cursor leaps to the bottom of the text box. Any idea on how to deal
with that? Happens in Safafi and Firefox.

CarolynOn Dec 17, 2008, at 2:12 PM, Travis Brooks wrote:

The way we did this in 3.6 (though, ironically, I don’t really like
top-posting…) was to create a

local/html/Elements/MessageBox

that differed from the original via the following patch. (I believe
this took care of the cursor too, if it doesn’t, let me know and I’ll
look up how we did that.)

Best,
Travis

— share/html/Elements/MessageBox 2006-06-19
15:44:04.000000000 -0700
+++ local/html/Elements/MessageBox 2007-07-27
17:29:55.000000000 -0700
@@ -43,8 +43,7 @@
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
-<& /Elements/Callback, %ARGS &><%
$Default %><%$message%><%$IncludeSignature ? $signature : ‘’%></
textarea>
-<%INIT>
+<& /Elements/Callback, %ARGS &><%
$Default %><%$IncludeSignature ? $signature : ‘’%><%$message%></
textarea> <%INIT>

my $message = ‘’;

@@ -56,7 +55,7 @@

my $signature = ‘’;
if ($IncludeSignature && $session{‘CurrentUser’}->UserObj-

Signature) {

  •   $signature = "-- \n".$session{'CurrentUser'}->UserObj- 
    

Signature;

  •   $signature = "-- \n".$session{'CurrentUser'}->UserObj- 
    

Signature."\n\n";
}

</%INIT>

On Wed, 2008-12-17 at 13:57 -0800, Carolyn Fairman wrote:

Hi,

Is there something simple I can set that permits

  1. Text entered in a Reply or Comment to be inserted at the top of
    the
    text box (above any quoted text)?

  2. RTFM articles inserted at the top of the text box, again to be
    above any quoted text?

Is there a simple config option in RT I’m missing? Something I can
set in RT_SiteConfig.om?

Please help! Users don’t like the current set up where the cursor is
forced to the bottom of the text box. I went through RT_Config.pm
and
didn’t see a flag for ‘insert at top’ or ‘insert at bottom’…

Carolyn

On Dec 5, 2008, at 11:23 AM, Carolyn Fairman wrote:

When users click Reply and then start to type their response in the
text box, the text gets forced to the bottom of the box.

Is there a setting I missed to permit typing to go at the top of the
box if that’s where the cursor is?

It also jumps to a wide line spacing but we can live with that.

Carolyn


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com