Text-based priority?

Has anyone implemented using text tags (Normal, High, Emergency) in place of
numeric priority in RT?

I’m not crazy about it, but the higher-ups have decided that have 100
different priorities is too confusing for users. They would like there to
be a simple pull-down list of the three aforementioned priorities, and for
ticket lists to be displayed color-coded by priority. (The latter is
trivial to do by comparison.)

Trying to change the actual priority field everywhere seems like a foolish
thing to do. It seems to me there might be a way to do this with a custom
field and a few scrips that set priority based on the value of that field.

What I’m hoping is that someone has done the hard work for me already. :slight_smile:

James P. Goltz (LHC/NLM/NIH)
Email: jgoltz@mail.nih.gov

Has anyone implemented using text tags (Normal, High, Emergency) in place of
numeric priority in RT?

Have a look at this archive entry.

http://lists.bestpractical.com/pipermail/rt-users/2004-October/026182.html

Andy Harrison

Andy Harrison wrote:> On Tue, 7 Dec 2004 10:39:59 -0500, Goltz, Jim (NIH/NLM/LHC) jgoltz@mail.nih.gov wrote:

Has anyone implemented using text tags (Normal, High, Emergency) in place of
numeric priority in RT?

Have a look at this archive entry.

http://lists.bestpractical.com/pipermail/rt-users/2004-October/026182.html

Published this link on the wiki
http://wiki.bestpractical.com/index.cgi?TextBasedPriorities