When a text attachment is added to a ticket, the emails RT sends put the
attachment as body, and the actual message as an attachment.
It does that both when creating a ticket using the web interface, and when
sending an email with an attachment.
It’s probably that the code doesn’t pick the right plain/text attachment.
This is RT 3.8.5.
Mathieu Longtin
1-514-803-8977
I see this too. Is there any fix out there for this?
-AshishFrom: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathieu Longtin [mathieu@closetwork.org]
Sent: Wednesday, November 11, 2009 7:43 PM
To: RT Users Mailing List (E-mail)
Subject: [rt-users] text attachment get mixed up
When a text attachment is added to a ticket, the emails RT sends put the attachment as body, and the actual message as an attachment.
It does that both when creating a ticket using the web interface, and when sending an email with an attachment.
It’s probably that the code doesn’t pick the right plain/text attachment.
This is RT 3.8.5.
Mathieu Longtin
1-514-803-8977
Looking at the code for 3.8.6, it looks like something has changed in that
code, but I’m not sure this issue is fixed.
Here’s the structure of an email where this happens:
ID PARENT SUBJECT FILENAME CONTENTTYPE
53345 0 email subject NULL multipart/mixed
53346 53345 NULL NULL multipart/alternative
53347 53346 NULL NULL text/plain
53348 53346 NULL NULL text/html
53349 53345 NULL filename.txt text/plain
But if RT sees a multipart/* as the main message, it assumes the first
text/plain it finds is the right one. But if the first attachment is in a
multipart/mixed is a multipart/alternative, then you have to get the first
text/plain in there.
Mathieu Longtin
1-514-803-8977On Wed, Nov 11, 2009 at 9:22 AM, Potla, Ashish Bassaliel < c_apotla@qualcomm.com> wrote:
I see this too. Is there any fix out there for this?
-Ashish
From: rt-users-bounces@lists.bestpractical.com [
rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathieu Longtin [
mathieu@closetwork.org]
Sent: Wednesday, November 11, 2009 7:43 PM
To: RT Users Mailing List (E-mail)
Subject: [rt-users] text attachment get mixed upWhen a text attachment is added to a ticket, the emails RT sends put the
attachment as body, and the actual message as an attachment.It does that both when creating a ticket using the web interface, and when
sending an email with an attachment.It’s probably that the code doesn’t pick the right plain/text attachment.
This is RT 3.8.5.
–
Mathieu Longtin
1-514-803-8977