Templates

RT Users
1

Hello,

Is it possible to have the Queue name listed in emails that get sent when
tickets are created?
I tried putting {$ticket->Queue} in a template, but I got a numeral in the
email! How do I get the text name of the queue?

Thanks,
Stuart

2

$Ticket->QueueObj->NameOn Tue, Sep 04, 2001 at 01:03:45PM +1000, Stuart Campbell wrote:

Hello,

Is it possible to have the Queue name listed in emails that get sent when
tickets are created?
I tried putting {$ticket->Queue} in a template, but I got a numeral in the
email! How do I get the text name of the queue?

Thanks,
Stuart

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3

Hello

Is it possible to construct an template that also retreives some specific
custom fields from a ticket ?

//Anders
Have you hugged your firewall today? No spam, thanks.
Are you the police? . . . . No ma’am, we’re sysadmins.

RSLCom NuAccess AB
Network Operations
anders@nuaccess.net

4

hello
is there a way or addon to work in Tracker with Templates as answers `?
Thx bye
richard

5

hi all,

first of all many thanks for all your help the last days! everything is
up and running with 3.8.0 now :slight_smile:

I have one last question:

is it possible to create templates that can be used as direct reply to
tickets? so if I reply to a ticket that I can choose a before created
template as an answer?

hope you know what I mean…

thanks for help again!

raphael

6

Hi Raphael.

I have installed the knowledge base RTFM. Every article that is created
within RTFM can also be used as default answer to mails.

Best Chris

Raphael wrote:

7

hi,

I got it working with the first way described in the link - but the
variation described doesn’t work in 3.8.0

any idea how I can get it working?

cheers,
Raphael

Toby Darling schrieb: