I’m converting some old lotus notes databases (that we used to use for
problem tracking, and/or feature requests) to RT.
I’m looking for a way to create a template, in the way that Notes used to have
a “form” that was associated with particular databases.
I’m looking at “templates” and trying to figure out if this will do what I want
of not.
Basically, when a problem is reported, I wish to solicit certain fields
(possibly different fields based upon which queue the request is going to).
For example, for a particular queue, I might want to solicit the following:
SeverityLevel: (e.g. Low, Medium, High)
Description: {free flow text describing the problem}
Component: (an administrator defined pull-down list would be ideal here)
Originator:
Logged_by:
possibly some others.
Yes, we can ask reporters to make sure that they include all the relavant
information, but it would be real nice if I could create a dialog panel for
soliciting these matters from users (using web-based input).
If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.
Try having a look at the keywords section of the manual.It might make your
work easier.
Warm regards,
Eric
Kamara Eric Rukidi Mpuuga
Computer Frontiers International
Plot 32 Lumumba Avenue
P.O Box 12510,Kampala
Tel :256-41-340417/71
Email:kamara@cfi.co.ug
Web :http://www.cfi.co.ugOn Wed, 5 Feb 2003, Gregory Hosler wrote:
I’m converting some old lotus notes databases (that we used to use for
problem tracking, and/or feature requests) to RT.
I’m looking for a way to create a template, in the way that Notes used to have
a “form” that was associated with particular databases.
I’m looking at “templates” and trying to figure out if this will do what I want
of not.
Basically, when a problem is reported, I wish to solicit certain fields
(possibly different fields based upon which queue the request is going to).
For example, for a particular queue, I might want to solicit the following:
SeverityLevel: (e.g. Low, Medium, High)
Description: {free flow text describing the problem}
Component: (an administrator defined pull-down list would be ideal here)
Originator:
Logged_by:
possibly some others.
Yes, we can ask reporters to make sure that they include all the relavant
information, but it would be real nice if I could create a dialog panel for
soliciting these matters from users (using web-based input).
If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.
I’m still trying to figure out how to handle a separate “free flow text” field
though…
best regards,
-Greg
Hi Gregory,
Try having a look at the keywords section of the manual.It might make your
work easier.
Warm regards,
Eric
===============================
Kamara Eric Rukidi Mpuuga
Computer Frontiers International
Plot 32 Lumumba Avenue
P.O Box 12510,Kampala
Tel :256-41-340417/71
Email:kamara@cfi.co.ug
Web :http://www.cfi.co.ug
I’m converting some old lotus notes databases (that we used to use for
problem tracking, and/or feature requests) to RT.
I’m looking for a way to create a template, in the way that Notes used to
have
a “form” that was associated with particular databases.
I’m looking at “templates” and trying to figure out if this will do what I
want
of not.
Basically, when a problem is reported, I wish to solicit certain fields
(possibly different fields based upon which queue the request is going to).
For example, for a particular queue, I might want to solicit the following:
SeverityLevel: (e.g. Low, Medium, High)
Description: {free flow text describing the problem}
Component: (an administrator defined pull-down list would be ideal
here)
Originator:
Logged_by:
possibly some others.
Yes, we can ask reporters to make sure that they include all the relavant
information, but it would be real nice if I could create a dialog panel for
soliciting these matters from users (using web-based input).
If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.
If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.
I’m converting some old lotus notes databases (that we used to use for
problem tracking, and/or feature requests) to RT.
I’m looking for a way to create a template, in the way that Notes used to have
a “form” that was associated with particular databases.
I’m looking at “templates” and trying to figure out if this will do what I want
of not.
I’m not familier with “templates” but it sounds like you might be best
served by a simple webform that then submitted to rt. (either by mail,
web, or using rt’s api – I’d say mail is easiest)
