Templates not getting copied


#1

Hi everyone,

I’ve just checked out the CVS copy of RT-1, and done a fresh install.

Everything works fine, except when I create a new queue, the web_create
template does not seem to get carried across, and I get this error
when creating a new request:

The specified template is missing or inaccessable.
(/usr/local/rt/admin/etc/templates/queues/Testing/web_create)
However, the custom content which was supposed to fill the template was:

If I create the file, then it goes away, but how can I stop it
happening for every queue?

Thanks,
Anil

Anil Madhavapeddy, anil@recoil.org


#2

Check the premissions for the generic templates. They should be owned by rt,
and rwx by rt. Sometimes the install will leave them belonging to root.
My 2p.
-Feargal.