Templates for queue structure

Hi all. It seems that it would be a nice feature to be able to define
template queues. So that semantics are not confused here, what I’m
seeking is a way to ‘copy’ a queue structure and edit it. I intend to
have multiple queues with the same group rights, user rights, custom
fields, etc. It would be nice to be able to choose a template queue
during the queue creation process.

Does anybody else wish to have this functionality?

Has anybody devised command-line scripts that handle this type of thing?

Thanks.

David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner – Small Business Specialist
http://www.activsupport.com
Director of Technical Services
Direct: (415) 869 2991
Technical Support Hotline: (415) 979 9285
CLICK HERE FOR ONLINE SUPPORT

Hi, David and everybody.

I have groups of queues with same user rights, groups rights, scrips and
templates. I had to replicate the configuration for each one and if I
need a change then it must be made to every single queue…
What I’ve be wondering about to solve this problem are groups of queues.
When a property applies to all queues it’s enough to apply the property
globally (as if “global” was a group with all queues). If there was a
way I could setup queue groups then I could configure groups rights,
users rights, scrips and templates for the group and subscribe the
queues into groups… It would be also possible to add properties
individually, but the maintenece of groups would be much easier.

What do you think about it?

Thanks,

Gilmar Santos Jr

David Smithson escreveu:

That would solve the administrative problem that I’ve run into. I like
it better than the templated approach, because it would mean that one
could update attributes for an entire group of queues, or queues of type
’x’.

David Smithson

CLICK HERE FOR ONLINE SUPPORTFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gilmar
Santos Jr
Sent: Saturday, July 08, 2006 10:54 AM
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Templates for queue structure

Hi, David and everybody.

I have groups of queues with same user rights, groups rights, scrips and
templates. I had to replicate the configuration for each one and if I
need a change then it must be made to every single queue…
What I’ve be wondering about to solve this problem are groups of queues.
When a property applies to all queues it’s enough to apply the property
globally (as if “global” was a group with all queues). If there was a
way I could setup queue groups then I could configure groups rights,
users rights, scrips and templates for the group and subscribe the
queues into groups… It would be also possible to add properties
individually, but the maintenece of groups would be much easier.

What do you think about it?

Thanks,

Gilmar Santos Jr

David Smithson escreveu:

Hi all. It seems that it would be a nice feature to be able to define

template queues. So that semantics are not confused here, what I’m
seeking is a way to ‘copy’ a queue structure and edit it. I intend to

have multiple queues with the same group rights, user rights, custom
fields, etc. It would be nice to be able to choose a template queue
during the queue creation process.

Does anybody else wish to have this functionality?

Has anybody devised command-line scripts that handle this type of
thing?

Thanks.

David Smithson


ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner – Small Business Specialist
http://www.activsupport.com Director of Technical Services
Direct: (415) 869 2991


Technical Support Hotline: (415) 979 9285 CLICK HERE FOR ONLINE
SUPPORT


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