Templates (for different Queue) in RT 2

Hello

  1. RT Template (as in 1.0x)

How could I create Templates (for different Queue) in RT 2 during create
new ticket in content/“Describe the issue below” field?

e.g.
General Info / Contact Info
NET Code: ----

Problem Description:

Affected:

Actions:

  1. Could I include an update template (reply) above the old text, something
    like this:

UPDATE:

…-- for new information –

General Info / Contact Info

… old …
… old …

Sorry I checked the docu/RTMF but unfortunately I found nothing (imho the
docu for 1.0x is more detailed).

By the way we use now 1.0x about 1 year and want to switch over in RT2.
Really – Great Software – thank you very much !!!

Christian

Hello,

Sorry that I post again ;-( ,
But unformtunately I got no reaction of my questions.

Could somebody give me a short information, please … -> a “is NOT
Possible” is enought, if there is no solution.

any idea?

Many thanks!
Christian Janssen

At 10:08 12.12.2001 +0100, Christian wrote:

Hello

  1. RT Template (as in 1.0x)

How could I create start Templates (for different Queue) in RT 2 during
create new ticket in content/“Describe the issue below” field?

e.g.

General Info / Contact Info

NET Code: ----

Problem Description:

Affected:

Actions:

  1. Could I include an update template (reply) above the old text,
    something like this:

UPDATE:

…-- for new information –

######################

General Info / Contact Info

… old …
… old …

Sorry I checked the docu/RTMF but unfortunately I found nothing (imho the
docu for 1.0x is more detailed).

By the way we use now 1.0x about 1 year and want to switch over in RT2.
Really – Great Software – thank you very much !!!

Christian


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At 10:14 12.12.2001 +0100, Christian wrote: