Hello
- RT Template (as in 1.0x)
How could I create Templates (for different Queue) in RT 2 during create
new ticket in content/“Describe the issue below” field?
e.g.
General Info / Contact Info
NET Code: ----
…
Problem Description:
…
Affected:
…
Actions:
…
- Could I include an update template (reply) above the old text, something
like this:
UPDATE:
…-- for new information –
General Info / Contact Info
… old …
… old …
Sorry I checked the docu/RTMF but unfortunately I found nothing (imho the
docu for 1.0x is more detailed).
By the way we use now 1.0x about 1 year and want to switch over in RT2.
Really – Great Software – thank you very much !!!
Christian
Hello,
Sorry that I post again ;-( ,
But unformtunately I got no reaction of my questions.
Could somebody give me a short information, please … → a “is NOT
Possible” is enought, if there is no solution.
any idea?
Many thanks!
Christian Janssen
At 10:08 12.12.2001 +0100, Christian wrote:
Hello
- RT Template (as in 1.0x)
How could I create start Templates (for different Queue) in RT 2 during
create new ticket in content/“Describe the issue below” field?
e.g.
General Info / Contact Info
NET Code: ----
…
Problem Description:
…
Affected:
…
Actions:
…
- Could I include an update template (reply) above the old text,
something like this:
UPDATE:
…-- for new information –
######################
General Info / Contact Info
… old …
… old …
Sorry I checked the docu/RTMF but unfortunately I found nothing (imho the
docu for 1.0x is more detailed).
By the way we use now 1.0x about 1 year and want to switch over in RT2.
Really – Great Software – thank you very much !!!
Christian
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
At 10:14 12.12.2001 +0100, Christian wrote: