On a somewhat related note, I just tried to put TemplateAnswers into
3.0, and was able to install it, but can’t figure out how to create
answers. The README says “just use RT”, but since I’m an RT newbie, I
can’t seem to figure out how to do that??? Or, is that an RT 2 thing
that doesn’t exist in RT3?
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com-----Original Message-----
From: Brill Pappin [mailto:brillpappin@rogers.com]
Sent: Thursday, April 24, 2003 3:14 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] StockAnswers in RT3
In case anyone is interested, the StockAnswers 1.0 pre 3 works well in
rt3.
I installed “manually” with only a few config changes (most paths).
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
And of course, as soon as I sent the email, I figured it out!
I was editing Global Templates, not Queue Templates. I made a Queue
Template and everything seemed to work!
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com-----Original Message-----
From: Kelly F. Hickel
Sent: Friday, April 25, 2003 8:27 AM
To: rt-users@lists.fsck.com
Subject: TemplateAnswers 0.3 in RT 3.0? (WAS RE: [rt-users] StockAnswers
in RT3)
On a somewhat related note, I just tried to put TemplateAnswers into
3.0, and was able to install it, but can’t figure out how to create
answers. The README says “just use RT”, but since I’m an RT newbie, I
can’t seem to figure out how to do that??? Or, is that an RT 2 thing
that doesn’t exist in RT3?
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com
-----Original Message-----
From: Brill Pappin [mailto:brillpappin@rogers.com]
Sent: Thursday, April 24, 2003 3:14 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] StockAnswers in RT3
In case anyone is interested, the StockAnswers 1.0 pre 3 works well in
rt3.
I installed “manually” with only a few config changes (most paths).
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm