Template variables

I have 2 questions:

  1. Where can I found the list of what can be embedded in a Template? The
    only one I know is what is already in some templates (Ticket->id or
    Transaction->description) but is there any doc about them?

  2. I’d like to add either the complete correspondence or the mail body
    that created the ticket in the resolved template. Is it possible? How?


Jean-Eric Cuendet
Riskpro Technologies SA
Av du 14 avril 1b, 1020 Renens Switzerland
Principal: +41 21 637 0110 Fax: +41 21 637 01 11
Direct: +41 21 637 0123
E-mail: jean-eric.cuendet@rptec.ch