Template tokens?

Hi,

I have a script: OnResolve NotifyAllWatchers with template Resolved.
And a standard template:

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

When i close a ticket and i fill in the answer of a question (task,problem)
And click on submit. The requester and the Queue admin get email.

Now i’am searching for a variable (or token) that get’s the message content,
(the answer of a question (task,problem)) and puts it in the template.
so that this content is beeing emailed to the requester and queue admin.

I have tried the following but none of these helped.
{$Transaction->Message()}
{$Transaction->Content()}
{$Ticket->Transactions()}

Who can help me ?

Greetings,
Bas Toonk
B.Toonk@zx.nl

The problem you’re running into is that the Comments or Correspondence
transaction is actually seperate from the “Resolved” transaction. There
isn’t an easy way to fix this yet.On Mon, Jun 25, 2001 at 02:16:40PM +0200, Bas Toonk wrote:

Hi,

I have a script: OnResolve NotifyAllWatchers with template Resolved.
And a standard template:


Subject: Ticket Resolved

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

When i close a ticket and i fill in the answer of a question (task,problem)
And click on submit. The requester and the Queue admin get email.

Now i’am searching for a variable (or token) that get’s the message content,
(the answer of a question (task,problem)) and puts it in the template.
so that this content is beeing emailed to the requester and queue admin.

I have tried the following but none of these helped.
{$Transaction->Message()}
{$Transaction->Content()}
{$Ticket->Transactions()}

Who can help me ?

Greetings,
Bas Toonk
B.Toonk@zx.nl


rt-users mailing list
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jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we’re going to HAVE to have hypertext mail!
–Tim Berners Lee. (8 Jan 1993 on www-talk)

Hmm oke, is there a tempory work arround for it ?
And do you know how long it take’s to get it fixxed ?
Mayby with a little help from you i can fix it ?

  • Bas ToonkOn Monday 25 June 2001 15:15, Jesse wrote:

The problem you’re running into is that the Comments or Correspondence
transaction is actually seperate from the “Resolved” transaction. There
isn’t an easy way to fix this yet.

On Mon, Jun 25, 2001 at 02:16:40PM +0200, Bas Toonk wrote:

Hi,

I have a script: OnResolve NotifyAllWatchers with template Resolved.
And a standard template:


Subject: Ticket Resolved

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

When i close a ticket and i fill in the answer of a question
(task,problem) And click on submit. The requester and the Queue admin
get email.

Now i’am searching for a variable (or token) that get’s the message
content, (the answer of a question (task,problem)) and puts it in the
template. so that this content is beeing emailed to the requester and
queue admin.

I have tried the following but none of these helped.
{$Transaction->Message()}
{$Transaction->Content()}
{$Ticket->Transactions()}

Who can help me ?

Greetings,
Bas Toonk
B.Toonk@zx.nl


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Mvg. Bas Toonk
Kennisnet Beheer

It’s a major design change. It’s not going to be fixed in the near future.
You might be able to construct a bit of code that will pull the last transaction with an attachment out of the DB.

    -jOn Mon, Jun 25, 2001 at 03:41:13PM +0200, Bas Toonk wrote:

Hmm oke, is there a tempory work arround for it ?
And do you know how long it take’s to get it fixxed ?
Mayby with a little help from you i can fix it ?

  • Bas Toonk

On Monday 25 June 2001 15:15, Jesse wrote:

The problem you’re running into is that the Comments or Correspondence
transaction is actually seperate from the “Resolved” transaction. There
isn’t an easy way to fix this yet.

On Mon, Jun 25, 2001 at 02:16:40PM +0200, Bas Toonk wrote:

Hi,

I have a script: OnResolve NotifyAllWatchers with template Resolved.
And a standard template:


Subject: Ticket Resolved

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

When i close a ticket and i fill in the answer of a question
(task,problem) And click on submit. The requester and the Queue admin
get email.

Now i’am searching for a variable (or token) that get’s the message
content, (the answer of a question (task,problem)) and puts it in the
template. so that this content is beeing emailed to the requester and
queue admin.

I have tried the following but none of these helped.
{$Transaction->Message()}
{$Transaction->Content()}
{$Ticket->Transactions()}

Who can help me ?

Greetings,
Bas Toonk
B.Toonk@zx.nl


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Mvg. Bas Toonk
Kennisnet Beheer

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero.
-Tanj