Lynoure Rajam?ki wrote:
Is somewhere a document which explains the tags (e.g. $Ticket->Subject )
available for making a template?
No, but perhaps there should be a pointer.
$Ticket refers to the RT::Ticket object for the current ticket.
``man RT::Ticket’’ should give you an idea of all the methods
accessible via that object (of which Subject is one.)
I’m trying to find a way to quote original request text (the one that
came from the requestor through e-mail) or further correspondence text
when corresponding with the requestor.
You want something like
in this case.
Phil Homewood, Systems Janitor, www.SnapGear.com
email@example.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances