Template styling

RT Users
1

Hi!

I have RT 4.0.16 on Centos box (64).

I have the following template:

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id}
Content: {$Transaction->Content()}

The last line ( Content: {$Transaction->Content()} ). How can I style so
that content is filling inside an invisible paragraph ( so that text is
aligned symmetrically). What options do I have for that ? Using html ?
Other options ?

2

I have the following template:

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || “(No
subject given)”}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id}
Content: {$Transaction->Content()}

The last line ( Content: {$Transaction->Content()} ). How can I
style so that content is filling inside an invisible paragraph ( so
that text is aligned symmetrically). What options do I have for that
? Using html ? Other options ?

If you convert this to an HTML template you can wrap the content in a

and RT will prefer the HTML part of a multipart mail when generating the content.

You can steal one of the HTML Templates that ships with RT 4.2.0rc1
and backport it to do what you want, further documentation on HTML
templates in 4.0 and 4.2

http://bestpractical.com/docs/rt/4.0/customizing/templates.html#Templates
http://bestpractical.com/docs/rt/4.2/customizing/templates.html

-kevin