Template names not being listed in "Script" menu

Hi.

I gave full permissions to an RT 2.0.7 user so that we could be the
administrator of a single queue. Everything worked fine except that in the
"Scripts" menu he was unable to see any names in the “Template” list. He
only saw the following:

Global Template:
Global Template:
Global Template:
Global Template:
Global Template:
Global Template:
Global Template:

Additionaly, I (using root permissions) have defined a script for this
queue, but instead of

“OnTransactiom NotifyAllWatchers with template Transaction”

he only sees

“OnTransactiom NotifyAllWatchers with template”

Can you help me please?

Thank you very much.
Best regards.

Luis Cruz

MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx

Hi.

I apologize for sending the same message that I did before but I sent it
with the wrong reply address.

I gave full permissions to an RT 2.0.7 user so that we could be the
administrator of a single queue. Everything worked fine except that in the
"Scripts" menu he was unable to see any names in the “Template” list. He
only saw the following:

Global Template:
Global Template:
Global Template:
Global Template:
Global Template:
Global Template:
Global Template:

Additionaly, I (using root permissions) have defined a script for this
queue, but instead of

“OnTransactiom NotifyAllWatchers with template Transaction”

he only sees

“OnTransactiom NotifyAllWatchers with template”

Can you help me please?

Thank you very much.
Best regards.

Luis Cruz

Send and receive Hotmail on your mobile device: http://mobile.msn.com

That user probably doesn’t have “showtemplate” for the global scope.On Wed, Jan 23, 2002 at 10:57:23PM +0000, Luis Cruz wrote:

Hi.

I gave full permissions to an RT 2.0.7 user so that we could be the
administrator of a single queue. Everything worked fine except that in the
"Scripts" menu he was unable to see any names in the “Template” list. He
only saw the following:

Global Template:
Global Template:
Global Template:
Global Template:
Global Template:
Global Template:
Global Template:

Additionaly, I (using root permissions) have defined a script for this
queue, but instead of

“OnTransactiom NotifyAllWatchers with template Transaction”

he only sees

“OnTransactiom NotifyAllWatchers with template”

Can you help me please?

Thank you very much.
Best regards.

Luis Cruz


MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx


rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

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It worked very well. Thank you very much.

From: Jesse Vincent jesse@bestpractical.com
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CC: rt-devel@lists.fsck.com
Subject: Re: [rt-devel] Template names not being listed in “Script” menu
Date: Thu, 24 Jan 2002 09:55:59 -0500
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That user probably doesn’t have “showtemplate” for the global scope.

Hi.

I gave full permissions to an RT 2.0.7 user so that we could be the
administrator of a single queue. Everything worked fine except that in
the
"Scripts" menu he was unable to see any names in the “Template” list. He
only saw the following:

Global Template:
Global Template:
Global Template:
Global Template:
Global Template:
Global Template:
Global Template:

Additionaly, I (using root permissions) have defined a script for this
queue, but instead of

“OnTransactiom NotifyAllWatchers with template Transaction”

he only sees

“OnTransactiom NotifyAllWatchers with template”

Can you help me please?

Thank you very much.
Best regards.

Luis Cruz


MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx


rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.


rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

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