First of all, I’m new in RT world. I have do some search about
localization of the template and I want to verify if I’m good to
search or not
If I understand correctly, currently we have no way to use
localization in template. It’s exact?
I’m from Québec, Canada and here is really bilingual (french/english)
I’m trying to provide my clients with a ticket system in their
language and most of my client will only use the email and not the web
interface so I have to use french also in email communication. The
solution I have found, is to create 2 queues, 1 with French template
and 1 with English template. I don’t really like the fact that I will
have to said to my client write their if you want french support and
their if you want english support.
Thanks for your advice,