Template issue

RT Users
1

hi fellows,

i’ve a weird problem.
I’m using rt3-pre6/mysql4-max/apache1.3.27/modperl1/postfix

my autoreply template is producing the right output, also
with the ticket content (via the $Transaction->Content()} value)

the same value i’m using for my template when someone closes
a ticket, but it always complains their is no content ???

i’ve no error messages in my logfiles.

thanks
geri

2

my autoreply template is producing the right output, also
with the ticket content (via the $Transaction->Content()} value)

I’ve found that some $Transactions have no Content(). All of the relevent
is encoded in the type. Things like change of ownership or change in
status. I’m not sure if that helps you or not?

-james

3

well, but it was working in a previous version :frowning:
(same setup, only different rt version)

if someone closes the ticket and add some infos, that
must be sent via the Content value.

thanks
geri> On Sat, 10 May 2003, Gerald Fehringer wrote:

my autoreply template is producing the right output, also
with the ticket content (via the $Transaction->Content()} value)

I’ve found that some $Transactions have no Content(). All of the
relevent is encoded in the type. Things like change of ownership or
change in status. I’m not sure if that helps you or not?

-james

4

well, but it was working in a previous version :frowning:
(same setup, only different rt version)

if someone closes the ticket and add some infos, that
must be sent via the Content value.

Er, no. That would be the content for the reply or comment, not the
resolution transaction itself.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

okay, so what do i need to set to get the content, when someone
closes a ticket ?

thanks> On Sat, May 10, 2003 at 04:27:04PM +0200, Gerald Fehringer wrote:

well, but it was working in a previous version :frowning:
(same setup, only different rt version)

if someone closes the ticket and add some infos, that
must be sent via the Content value.

Er, no. That would be the content for the reply or comment, not the
resolution transaction itself.

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.