Template in new tickets creation

RT Users
1

Hello

I’ve rt 3.8.8.
My problem is that i can’t create ticket with my own template.

On one queue i set template (create_ticet_from_template). Template of course have a body.
And script:

  • condiion: on create
  • action: create tickets
  • templete: create_ticket_from_template
  • stage: transactioncreate

But when click “new ticket” in that queue nothing in “describe the issue below” is appear.

What i’m doing wrong ?

Lukas

2

I’ve rt 3.8.8.
My problem is that i can’t create ticket with my own template.

On one queue i set template (create_ticet_from_template). Template of course have a body.

And script:

  • condiion: on create

  • action: create tickets

  • templete: create_ticket_from_template

  • stage: transactioncreate

But when click “new ticket” in that queue nothing in “describe the issue below” is appear.

A Scrip runs after you create your ticket, it isn’t a way to add a
template to the Message Box on Ticket Creation.

People often accomplish what you want with either a small Callback in
the MessageBox or linking that callback to Articles to auto-preload an
Article.

-kevin

3

Thanks for advice

I found and do:
http://requesttracker.8502.n7.nabble.com/Queue-specific-message-box-contents-tt11581.html#a11584

Template apper in “describe the issue below” like i want .

But now when i click “create” ticket, changes disapper and i have only my template without modification.
I test it from user root and i don’t think it’s permisson problem.

Lukas