I have an RT2 installation where we only create tickets using the WebRT
interface.
What I want to do is create a template that is used for ticket creation, the
template would be something like:
– DESCRIPTION –
– SYSTEMS AFFECTED –
…
This way we can have a standard ticket format. Does WebRT support this
feature?
Sorry if this is a FAQ, but I’ve only found information that seems to be
related to RT and the directories mentioned doesn’t exist in my RT2
installation.
Salu2!
Miguel Armas kuko@maarmas.com
Consultor de Sistemas y Comunicaciones
Ing. Tec. de Telecomunicaciones