Is it possible to use the autoreply template by hand? In that, I mean
that the users did not expect to get as much SPAM as they are getting
through spamassassin that is not getting tagged. SPAM that is tagged is
being handled by a filter before it even gets to RT. They don’t was
autoreplies being sent to the sender addresses of the stuff that gets
through, so they want to be able to manually use the autoreply template
when they decide the ticket is valid.
The environment is RT3.6.6, RHEL5.3, perl v5.8.8, Apache 2.2.3.
Camron W. Fox
High Performance Computing Group
Fujitsu Management Services of America, Inc.