Template emails for custom fields

RT Users
1

Hi guys,

I got a template that sends out an email everytime a ticket is created. It
works fine as is, it has the company information and standard greeting and
even the ticket number and subject of the ticket. Here’s the delima though:

I got a queue, say Support and under support I’ve created several custom
fields (sub queues) such as desktop, printers and network. I can’t seem to
figure out what syntax I should be putting in the template in order for the
email to send out the custom field information. i.e: if a ticket is in the
Support queue and is in the “printers” sub queue, it would send out the
email to the user with both of those information.

Any help is appreciated. Thanks,
pslminusaxl

2

Hi;

You can include something like:

{my $subq = $Ticket->FirstCustomFieldValue(‘sub queues’)}

In the body of the template; any where you wish 2 lines below the header
lines

Regards;

Roy

psminusaxl wrote:

3

Thanks Roy for responding! I actually just figured it out. The thing
that constantly
threw me off is that all the thread support i’ve read always included that
additiona (‘sub queues’). I have multiple queue and I wanted to make sure
that the right queue gets placed in the template. As it turns out all I
needed was to exclude that and the proper value would get populated:

{$Ticket->FirstCustomFieldValue}

Thanks again,
psminusaxlOn Wed, Apr 14, 2010 at 8:52 AM, Raed El-Hames rfh@vialtus.com wrote:

Hi;

You can include something like:

{my $subq = $Ticket->FirstCustomFieldValue(‘sub queues’)}

In the body of the template; any where you wish 2 lines below the header
lines

Regards;

Roy

psminusaxl wrote:

Hi guys,

I got a template that sends out an email everytime a ticket is created.
It
works fine as is, it has the company information and standard greeting and
even the ticket number and subject of the ticket. Here’s the delima
though:

I got a queue, say Support and under support I’ve created several custom
fields (sub queues) such as desktop, printers and network. I can’t seem
to
figure out what syntax I should be putting in the template in order for
the
email to send out the custom field information. i.e: if a ticket is in
the
Support queue and is in the “printers” sub queue, it would send out the
email to the user with both of those information.

Any help is appreciated. Thanks,
pslminusaxl