Is there a reason why Stealing a ticket explicitly is required in all
cases? I’d like Take to have the semantics of Steal when someone owns the
ticket instead of emitting an error. Is this something that is
configurable?
I have a large set of students who do helpdesk stuff for us, and I’d like
to be able to easily reassign open tickets to a different student when
someone graduates or quits. The bulk update tool allows to change the
owner, but all of those transactions are rejected because I don’t own the
tickets.
My “solution” to the problem was to edit config.pm to add a “Steal” column
to the search summary and iterating down the list by hand. I’m open to
other options.
Thanks,
-Matt
The difference between ‘steal’ and ‘take’ is precisely as you described to
prevent people from ‘taking’ tickets that are already owned by other other
users. The basic idea is that users shouldn’t be able to clobber ownership
without very specifically intending to do it.On Sun, Jul 22, 2001 at 10:00:19PM -0400, Matthew D. Stock wrote:
Is there a reason why Stealing a ticket explicitly is required in all
cases? I’d like Take to have the semantics of Steal when someone owns the
ticket instead of emitting an error. Is this something that is
configurable?
I have a large set of students who do helpdesk stuff for us, and I’d like
to be able to easily reassign open tickets to a different student when
someone graduates or quits. The bulk update tool allows to change the
owner, but all of those transactions are rejected because I don’t own the
tickets.
My “solution” to the problem was to edit config.pm to add a “Steal” column
to the search summary and iterating down the list by hand. I’m open to
other options.
Thanks,
-Matt
The difference between ‘steal’ and ‘take’ is precisely as you described to
prevent people from ‘taking’ tickets that are already owned by other other
users. The basic idea is that users shouldn’t be able to clobber ownership
without very specifically intending to do it.
Since I’m most interested in this for bulk edits, is there a way to add a
steal and/or owner change to the bulk update tool? Ideally, that kind of
bulk update would be managed by some kind of priv.
-Matt
