Take ticket on open

RT Users
1

Quick question,

Is there an easy way to make it so that if a tech opens a ticket, then that person automatically becomes the owner (takes) the ticket as well?

Thanks for any help,

Nicolas Kravec
Ericsson Research

2

Nicolas Kravec (QC/EMC) wrote:

Quick question,

Is there an easy way to make it so that if a tech opens a ticket, then
that person automatically becomes the owner (takes) the ticket as well?
Yes, this is possible to do with scrip.

Thanks for any help,
Enough?