System-wide Default Refresh Rate

Mathew_Snyder2 · July 12, 2007, 10:07am

Hey all,

I’m trying to figure out how to change the default refresh rate for all pages
that utilize the refresh option. Under html/Elements is the Refresh file. This
provides the code I’m looking for as far as I can tell. However, I can’t get it
to work.

I’ve changed it so that $Default is 120 ($Default => 120) but that doesn’t
affect anything. I’d rather not have to make the change in every file so I’m
hoping this solution can be made to work.

I have the Devel-Mode option set in RT_SiteConfig.pm so I know it isn’t a mason
cache issue. Besides that, I’ve actually looked at var/mason-data/cache and
found nothing. Anyone know why changing the $Default variable to what I want it
to be won’t work?

Mathew

Keep up with me and what I’m up to: http://theillien.blogspot.com

Jason_A_Smith · July 12, 2007, 10:58am

Hi Mathew,

I don’t remember where I found this, maybe in the list archives, but you
need to modify the Elements/Login file and insert one line that adds the
default value to the login form submission:

<&|/l&>Password: +

~JasonOn Thu, 2007-07-12 at 06:07 -0400, Mathew Snyder wrote:

Hey all,

I’m trying to figure out how to change the default refresh rate for all pages
that utilize the refresh option. Under html/Elements is the Refresh file. This
provides the code I’m looking for as far as I can tell. However, I can’t get it
to work.

I’ve changed it so that $Default is 120 ($Default => 120) but that doesn’t
affect anything. I’d rather not have to make the change in every file so I’m
hoping this solution can be made to work.

I have the Devel-Mode option set in RT_SiteConfig.pm so I know it isn’t a mason
cache issue. Besides that, I’ve actually looked at var/mason-data/cache and
found nothing. Anyone know why changing the $Default variable to what I want it
to be won’t work?

Mathew

Mathew_Snyder2 · July 13, 2007, 1:24am

Mathew Snyder wrote:

Hey all,

I’m trying to figure out how to change the default refresh rate for all pages
that utilize the refresh option. Under html/Elements is the Refresh file. This
provides the code I’m looking for as far as I can tell. However, I can’t get it
to work.

I’ve changed it so that $Default is 120 ($Default => 120) but that doesn’t
affect anything. I’d rather not have to make the change in every file so I’m
hoping this solution can be made to work.

I have the Devel-Mode option set in RT_SiteConfig.pm so I know it isn’t a mason
cache issue. Besides that, I’ve actually looked at var/mason-data/cache and
found nothing. Anyone know why changing the $Default variable to what I want it
to be won’t work?

Mathew

Has anyone been able to come up with a solution for this?

Mathew
Keep up with me and what I’m up to: http://theillien.blogspot.com

Ian_Norton1 · July 14, 2007, 11:33am

Hi Mathew,

I’m trying to figure out how to change the default refresh rate for all pages
that utilize the refresh option. Under html/Elements is the Refresh file. This
provides the code I’m looking for as far as I can tell. However, I can’t get it
to work.

Has anyone been able to come up with a solution for this?

I use a patch on RT 3.4.5 taken from the LDAP overlay. Details here:

http://www.lancs.ac.uk/~norton/dev/rt/notes.html#20050506__system_wide_configurable_default_refresh_periods

Regards, Ian.

Mathew_Snyder2 · July 15, 2007, 1:54am

Ian Norton wrote:

Hi Mathew,

I’m trying to figure out how to change the default refresh rate for
all pages
that utilize the refresh option. Under html/Elements is the Refresh
file. This
provides the code I’m looking for as far as I can tell. However, I
can’t get it
to work.

Has anyone been able to come up with a solution for this?

I use a patch on RT 3.4.5 taken from the LDAP overlay. Details here:

http://www.lancs.ac.uk/~norton/dev/rt/notes.html#20050506__system_wide_configurable_default_refresh_periods

Regards, Ian.

Sadly, this won’t work for the 3.6 branch autohandler. HomeRefreshPeriod
isn’t found anywhere in it. Heck, I can’t seem to find it anywhere using grep.
I know it’s there somewhere though.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Ian_Norton1 · July 15, 2007, 2:15pm

Hi Mathew,

Sadly, this won’t work for the 3.6 branch autohandler. HomeRefreshPeriod
isn’t found anywhere in it. Heck, I can’t seem to find it anywhere using grep.
I know it’s there somewhere though.

You did apply the patch, didn’t you? By the looks of it, the patch
fails against the 3.6.4 source I just untarred to check it against.
Here’s an updated version:

--- html/autohandler 2007-04-24 18:21:42.000000000 +0100 +++ html/autohandler 2007-07-15 15:05:40.000000000 +0100 @@ -196,6 +196,8 @@ if ( defined $new_user_info->{$attribute} ); } $session{'CurrentUser'}->Load($user); + $session{'home_refresh_interval'} = $RT::HomeRefreshPeriod; + $session{'tickets_refresh_interval'} = $RT::TicketsRefreshPeriod; } else {

@@ -243,6 +245,8 @@
if ( !$session{‘CurrentUser’} && defined $user && defined $pass ) {
$session{‘CurrentUser’} = RT::CurrentUser->new();
$session{‘CurrentUser’}->Load($user);

$session{‘home_refresh_interval’} = $RT::HomeRefreshPeriod;
$session{‘tickets_refresh_interval’} = $RT::TicketsRefreshPeriod;

unless ( $session{‘CurrentUser’}->id
&& $session{‘CurrentUser’}->IsPassword($pass) )

The HomeRefreshPeriod variable won’t appear in the source until the
patch is applied.

Regards, Ian.

Mathew_Snyder2 · July 18, 2007, 3:49am

Ian Norton wrote:

Hi Mathew,

Sadly, this won’t work for the 3.6 branch autohandler.
HomeRefreshPeriod
isn’t found anywhere in it. Heck, I can’t seem to find it anywhere
using grep.
I know it’s there somewhere though.

You did apply the patch, didn’t you? By the looks of it, the patch
fails against the 3.6.4 source I just untarred to check it against.
Here’s an updated version:
--- html/autohandler 2007-04-24 18:21:42.000000000 +0100 +++ html/autohandler 2007-07-15 15:05:40.000000000 +0100 @@ -196,6 +196,8 @@ if ( defined $new_user_info->{$attribute} ); } $session{'CurrentUser'}->Load($user); + $session{'home_refresh_interval'} = $RT::HomeRefreshPeriod; + $session{'tickets_refresh_interval'} = $RT::TicketsRefreshPeriod; } else {
@@ -243,6 +245,8 @@
if ( !$session{‘CurrentUser’} && defined $user && defined $pass ) {
$session{‘CurrentUser’} = RT::CurrentUser->new();
$session{‘CurrentUser’}->Load($user);

$session{‘home_refresh_interval’} = $RT::HomeRefreshPeriod;

$session{‘tickets_refresh_interval’} = $RT::TicketsRefreshPeriod;
unless ( $session{'CurrentUser'}->id
    && $session{'CurrentUser'}->IsPassword($pass) )
The HomeRefreshPeriod variable won’t appear in the source until the
patch is applied.

Regards, Ian.

I added the lines listed, logged out and then logged in again to make sure the
session was reset. Still no system-wide change.

Mathew
Keep up with me and what I’m up to: http://theillien.blogspot.com

Drew_Barnes · July 18, 2007, 1:22pm

Don’t forget to add variables to RT_SiteConfig.pm.
Set($HomeRefreshPeriod, “300”);
Set($TicketsRefreshPeriod, “300”);

Mathew Snyder wrote:

Ian Norton wrote:
Hi Mathew,

Sadly, this won’t work for the 3.6 branch autohandler.
HomeRefreshPeriod
isn’t found anywhere in it. Heck, I can’t seem to find it anywhere
using grep.
I know it’s there somewhere though.

You did apply the patch, didn’t you? By the looks of it, the patch
fails against the 3.6.4 source I just untarred to check it against.
Here’s an updated version:
--- html/autohandler 2007-04-24 18:21:42.000000000 +0100 +++ html/autohandler 2007-07-15 15:05:40.000000000 +0100 @@ -196,6 +196,8 @@ if ( defined $new_user_info->{$attribute} ); } $session{'CurrentUser'}->Load($user); + $session{'home_refresh_interval'} = $RT::HomeRefreshPeriod; + $session{'tickets_refresh_interval'} = $RT::TicketsRefreshPeriod; } else {
@@ -243,6 +245,8 @@
if ( !$session{‘CurrentUser’} && defined $user && defined $pass ) {
$session{‘CurrentUser’} = RT::CurrentUser->new();
$session{‘CurrentUser’}->Load($user);

$session{‘home_refresh_interval’} = $RT::HomeRefreshPeriod;

$session{‘tickets_refresh_interval’} = $RT::TicketsRefreshPeriod;
unless ( $session{'CurrentUser'}->id
    && $session{'CurrentUser'}->IsPassword($pass) )
The HomeRefreshPeriod variable won’t appear in the source until the
patch is applied.

Regards, Ian.
I added the lines listed, logged out and then logged in again to make sure the
session was reset. Still no system-wide change.

Mathew
Keep up with me and what I’m up to: http://theillien.blogspot.com

The rt-users Archives

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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

Mark_Grob · July 18, 2007, 3:06pm

I am new to Scrips in RT.

Is it possible to compare the Owner of the the issue to the email address on
the email going out / coming in?

Is there a good Scrip How to book for RT? I got the Essentials book and it
was light on the API and specifically the use of the custom scrip syntax.

I only have use of the web interface to script a solution. Suggestions?

Thanks in advance,

-Mark Grob

Gene_LeDuc · July 18, 2007, 3:30pm

Hi Mark,

At 08:06 AM 7/18/2007, Mark Grob wrote:

I am new to Scrips in RT.

Is it possible to compare the Owner of the the issue to the email address on
the email going out / coming in?

Sure. Within a scrip the comparison would be something like this:
my $MailFromOwner = $self->TransactionObj->Type eq ‘Correspond’
&& $self->TransactionObj->CreatorObj->Id == $self->TicketObj->Owner;

$MailFromOwner will be true if an incoming e-mail is from the ticket owner
and false otherwise. You could use this in a User Defined condition or
within a User Defined action within a scrip.

Is there a good Scrip How to book for RT? I got the Essentials book and it
was light on the API and specifically the use of the custom scrip syntax.

No, it’s mostly spending a lot of time in the wiki, trying out examples
from the book, then going back to the wiki and asking questions on this list.

I only have use of the web interface to script a solution. Suggestions?

The web interface should be all you need in most cases. Access to the
rt.log file will go a long way towards preventing premature aging when you
start debugging scrips.

Have fun!
Gene

Gene LeDuc, GSEC
Security Analyst
San Diego State University

Mathew_Snyder2 · July 18, 2007, 3:48pm

Ahhh…right. Didn’t do that. I’ll try it later tonight when I get to
work.

Keep up with my goings on at http://theillien.blogspot.com

Drew Barnes wrote:

Mathew_Snyder2 · July 19, 2007, 3:59am

Drew Barnes wrote:

Don’t forget to add variables to RT_SiteConfig.pm.
Set($HomeRefreshPeriod, “300”);
Set($TicketsRefreshPeriod, “300”);

Mathew Snyder wrote:
Ian Norton wrote:
Hi Mathew,

Sadly, this won’t work for the 3.6 branch autohandler.
HomeRefreshPeriod
isn’t found anywhere in it. Heck, I can’t seem to find it anywhere
using grep.
I know it’s there somewhere though.

You did apply the patch, didn’t you? By the looks of it, the patch
fails against the 3.6.4 source I just untarred to check it against.
Here’s an updated version:
--- html/autohandler 2007-04-24 18:21:42.000000000 +0100 +++ html/autohandler 2007-07-15 15:05:40.000000000 +0100 @@ -196,6 +196,8 @@ if ( defined $new_user_info->{$attribute} ); } $session{'CurrentUser'}->Load($user); + $session{'home_refresh_interval'} = $RT::HomeRefreshPeriod; + $session{'tickets_refresh_interval'} = $RT::TicketsRefreshPeriod; } else {
@@ -243,6 +245,8 @@
if ( !$session{‘CurrentUser’} && defined $user && defined $pass ) {
$session{‘CurrentUser’} = RT::CurrentUser->new();
$session{‘CurrentUser’}->Load($user);

$session{‘home_refresh_interval’} = $RT::HomeRefreshPeriod;

$session{‘tickets_refresh_interval’} = $RT::TicketsRefreshPeriod;
unless ( $session{'CurrentUser'}->id
    && $session{'CurrentUser'}->IsPassword($pass) )
The HomeRefreshPeriod variable won’t appear in the source until the
patch is applied.

Regards, Ian.
I added the lines listed, logged out and then logged in again to make sure the
session was reset. Still no system-wide change.

Mathew

That didn’t work either. So far what I’ve done is to add the lines in the patch
above to my autohandler file. I’ve adjusted html/Elements/Refresh to point to a
default that isn’t 0. I’ve added the above lines to my RT_Siteconfig.pm file.

I’m beginning to think this is broken and until a major fix is made, it won’t
work without cobbled-together code.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Drew_Barnes · July 19, 2007, 12:36pm

It is working fine for me, so perhaps there is some random conflict with
a local mod? Try removing the localized html/Elements/Refresh file. I
didn’t touch that on my install and everything is working. That was the
first mod I made on a clean 3.6.4 install though.

Mathew Snyder wrote:

Drew Barnes wrote:
Don’t forget to add variables to RT_SiteConfig.pm.
Set($HomeRefreshPeriod, “300”);
Set($TicketsRefreshPeriod, “300”);

Mathew Snyder wrote:
Ian Norton wrote:
Hi Mathew,

Sadly, this won’t work for the 3.6 branch autohandler.
HomeRefreshPeriod
isn’t found anywhere in it. Heck, I can’t seem to find it anywhere
using grep.
I know it’s there somewhere though.

You did apply the patch, didn’t you? By the looks of it, the patch
fails against the 3.6.4 source I just untarred to check it against.
Here’s an updated version:
--- html/autohandler 2007-04-24 18:21:42.000000000 +0100 +++ html/autohandler 2007-07-15 15:05:40.000000000 +0100 @@ -196,6 +196,8 @@ if ( defined $new_user_info->{$attribute} ); } $session{'CurrentUser'}->Load($user); + $session{'home_refresh_interval'} = $RT::HomeRefreshPeriod; + $session{'tickets_refresh_interval'} = $RT::TicketsRefreshPeriod; } else {
@@ -243,6 +245,8 @@
if ( !$session{‘CurrentUser’} && defined $user && defined $pass ) {
$session{‘CurrentUser’} = RT::CurrentUser->new();
$session{‘CurrentUser’}->Load($user);

$session{‘home_refresh_interval’} = $RT::HomeRefreshPeriod;

$session{‘tickets_refresh_interval’} = $RT::TicketsRefreshPeriod;
unless ( $session{'CurrentUser'}->id
    && $session{'CurrentUser'}->IsPassword($pass) )
The HomeRefreshPeriod variable won’t appear in the source until the
patch is applied.

Regards, Ian.
I added the lines listed, logged out and then logged in again to make sure the
session was reset. Still no system-wide change.

Mathew
That didn’t work either. So far what I’ve done is to add the lines in the patch
above to my autohandler file. I’ve adjusted html/Elements/Refresh to point to a
default that isn’t 0. I’ve added the above lines to my RT_Siteconfig.pm file.

I’m beginning to think this is broken and until a major fix is made, it won’t
work without cobbled-together code.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati