Dear All,
I am trying to achieve something very similar but somehow I run into the
same problem and I am not able to read the value from my custom field.
I am on rt 3.4.1 - debian.
CustomField2 is a ticket transaction custom field. It is a selection of
a value and either “Yes” or “No”
Building on the previous information in this thread my custom condition is:
$RT::Logger->debug(“Get names of transaction Custom fields from the
ticket object”);
if (my $TCFs = $self->TicketObj->TransactionCustomFields())
{
while (my $CF = $TCFs->Next()) {
$RT::Logger->debug(“Get values from transaction custom field '”
. $CF->Name . “’ from the transaction object”);
my $values = $self->TransactionObj->CustomFieldValues($CF->Name);
my $CFV = $values->Next();
$RT::Logger->debug(“Inhalt ist:”);
$RT::Logger->debug($CFV->Content);
}
$RT::Logger->debug(“End of getting values from transaction
custom field from the transaction object”);
}
$RT::Logger->debug(“End of getting names of transaction Custom fields
from the ticket object”);
return (1);
Based on the content of this custom field, I would like the condition to
return 1 or return undef.
I get the following in my log:
[Tue Mar 6 13:21:11 2007] [debug]: Get values from transaction custom
field ‘CustomField2’ from the transaction object ((eval 499):11)
[Tue Mar 6 13:21:11 2007] [error]: Scrip 22 IsApplicable failed: Can’t
call method “Content” on an undefined value at (eval 499) line 15.
Any help would be greatly appreciated. So far I was not able to access
the custom field value at all.
Many many many thanks for any help in advance,
Bestest
Tobias Heinz
Brian Kjelin Olsen schrieb:
smime.p7s (3.18 KB)