About automatically set owner
See Request Tracker Wiki
Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S
-----Oprindelig meddelelse-----Fra: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] På vegne af Peter
Dominguez
Sendt: 15. august 2006 13:59
Til: rt-users@lists.bestpractical.com
Emne: [rt-users] Setting Owner = Requestor on ticket creation.
I am new to RT. I set up the Personal To Do list example on page 113 of
the RT essentials book. Is there a way to automatically set the Owner to
whomever the Requestor is. If it is left as Nobody, the default, the
Requestor never gets to see it again if only the Owners are allowed to
see their own tickets.
Also even though I have set all Privileged users can SeeQueue the Queue
doesn’t appear on the right. Any help would be appreciated.
Thanks,
Peter
Peter Dominguez
PA Dominguez, Inc.
72 Belvedere Dr
Yonkers, NY 10705
p(914) 423-4000
f(914) 423-3550
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