SV: Problem with mason handler

RT Users
1

Hi,

Thanks, I installed Text::Quoted from CPAN and now all my errors are
gone.

Hilde

-----Opprinnelig melding-----Fra: Ruslan U. Zakirov [mailto:Ruslan.Zakirov@miet.ru]
Sendt: 11. juli 2005 17:05
Til: Hilde T Lauvset Rafaelsen
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Problem with mason handler

Hilde T Lauvset Rafaelsen wrote:

Hi,

Last week we upgrader RT from 3.0.30 to 3.4. We thought all went well,

but today we get som errors in the httpd error_log.

When we add a comment or take a Ticket we got this error in the log
file:
[Fri Jul 08 13:07:14 2005] [error] [client 129.242.6.229] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Use of uninitialized
value in length at /usr/lib/perl5/site_perl/5.8.1/Text/Quoted.pm line
228., referer: http://rt.orakel.uit.no/ [Fri Jul 08 13:07:14 2005]
[error] [client 129.242.6.229] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Use of uninitialized
value in length at /usr/lib/perl5/site_perl/5.8.1/Text/Quoted.pm line
228., referer: http://rt.orakel.uit.no/
Install latest Text::Quoted from CPAN

When we press comment, RT displays two comments, one blank and the one

we have written.

I thought it was because we was not using InnoDB, so I alter all the
Tables to use InnoDB, restartet mysl but the problem is still there.

Doen anybody know how to fix this?

Hilde

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

2

Hi again,

I thought all my errors was gone, but now I got a new error when I add a
comment or change owner of a ticket.

Here is the error:

[Fri Jul 15 13:44:03 2005] [error] [client 129.242.6.229] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Fri Jul 15 11:44:01
2005] [error]: error: couldn’t parse head; error near:, referer:
http://rt.orakel.uit.no/Ticket/Update.html?Action=Comment&id=8292
[Fri Jul 15 13:44:03 2005] [error] [client 129.242.6.229] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Du har blitt tildelt
sak ‘Testing testin 123’ i Request Tracker, referer:
http://rt.orakel.uit.no/Ticket/Update.html?Action=Comment&id=8292
[Fri Jul 15 13:44:03 2005] [error] [client 129.242.6.229] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr:
(/opt/rt3/lib/RT/Template_Overlay.pm:366), referer:
http://rt.orakel.uit.no/Ticket/Update.html?Action=Comment&id=8292

Do you know what it may be?

Hilde

-----Opprinnelig melding-----Fra: Hilde T Lauvset Rafaelsen
Sendt: 14. juli 2005 10:30
Til: ‘Ruslan U. Zakirov’
Kopi: rt-users@lists.bestpractical.com
Emne: SV: [rt-users] Problem with mason handler

Hi,

Thanks, I installed Text::Quoted from CPAN and now all my errors are
gone.

Hilde

-----Opprinnelig melding-----
Fra: Ruslan U. Zakirov [mailto:Ruslan.Zakirov@miet.ru]
Sendt: 11. juli 2005 17:05
Til: Hilde T Lauvset Rafaelsen
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Problem with mason handler

Hilde T Lauvset Rafaelsen wrote:

Hi,

Last week we upgrader RT from 3.0.30 to 3.4. We thought all went well,

but today we get som errors in the httpd error_log.

When we add a comment or take a Ticket we got this error in the log
file:
[Fri Jul 08 13:07:14 2005] [error] [client 129.242.6.229] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Use of uninitialized
value in length at /usr/lib/perl5/site_perl/5.8.1/Text/Quoted.pm line
228., referer: http://rt.orakel.uit.no/ [Fri Jul 08 13:07:14 2005]
[error] [client 129.242.6.229] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Use of uninitialized
value in length at /usr/lib/perl5/site_perl/5.8.1/Text/Quoted.pm line
228., referer: http://rt.orakel.uit.no/
Install latest Text::Quoted from CPAN

When we press comment, RT displays two comments, one blank and the one

we have written.

I thought it was because we was not using InnoDB, so I alter all the
Tables to use InnoDB, restartet mysl but the problem is still there.

Doen anybody know how to fix this?

Hilde

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com