Supress owner change emails?

RT Users
1

Hi!

We have set up a script that changes the owner of a ticket upon first email-reply to the ticket. When the owner is changed, RT sends out a mail about this(see below). We would like to disable this notice from beeing sent, any ides on how to do this?

mail looks like this:

Thu Nov 06 09:29:00 2014: Request 370 was acted upon.
Transaction: Given to johan.sundstrom by RT_System
Queue: it-support
Owner: johan.sundstrom
Requestors: jans.heinerud@xxxxxx.se
Status: open
Ticket <URL: Parked at Loopia >

This transaction appears to have no content

/ Johan Sundström

2

Hi!

We have set up a script that changes the owner of a ticket upon first
email-reply to the ticket. When the owner is changed, RT sends out a
mail about this(see below). We would like to disable this notice from
beeing sent, any ides on how to do this?

Admin → Scrips → Select → On Owner Change Notify Owner

Uncheck “enabled”, click Save Changes

Jeff Blaine
kickflop.net
PGP/GnuPG Key ID: 0x0C8EDD02