Supress owner change emails?

Hi!

We have set up a script that changes the owner of a ticket upon first email-reply to the ticket. When the owner is changed, RT sends out a mail about this(see below). We would like to disable this notice from beeing sent, any ides on how to do this?

mail looks like this:

Thu Nov 06 09:29:00 2014: Request 370 was acted upon.
Transaction: Given to johan.sundstrom by RT_System
Queue: it-support
Owner: johan.sundstrom
Requestors: jans.heinerud@xxxxxx.se
Status: open
Ticket <URL: http://helpdesk.xxxxxx.se/rt/Ticket/Display.html?id=370 >

This transaction appears to have no content

/ Johan Sundström

Hi!

We have set up a script that changes the owner of a ticket upon first
email-reply to the ticket. When the owner is changed, RT sends out a
mail about this(see below). We would like to disable this notice from
beeing sent, any ides on how to do this?

Admin -> Scrips -> Select -> On Owner Change Notify Owner

Uncheck “enabled”, click Save Changes

Jeff Blaine
kickflop.net
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