We have set up a script that changes the owner of a ticket upon first email-reply to the ticket. When the owner is changed, RT sends out a mail about this(see below). We would like to disable this notice from beeing sent, any ides on how to do this?
mail looks like this:
Thu Nov 06 09:29:00 2014: Request 370 was acted upon.
Transaction: Given to johan.sundstrom by RT_System
Ticket <URL: http://helpdesk.xxxxxx.se/rt/Ticket/Display.html?id=370 >
This transaction appears to have no content
/ Johan Sundström